Applications Analyst I-III

Unisource Energy Services-posted 4 months ago
Full-time • Entry Level
Prescott, AZ
Utilities
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UNS Energy Corporation, headquartered in Tucson, Arizona, is a subsidiary of Fortis Inc., the largest investor-owned electric and gas distribution utility in Canada. Our public utility subsidiaries, Tucson Electric Power Company, UNS Electric, Inc. and UNS Gas, Inc., power our economy by providing electric and gas service to nearly 700,000 customers in Arizona. We embrace a spirit of giving, dedicated to improving quality of life in the communities we have served for generations, and in TEP's case, since the 1890s. We're building a cleaner, greener grid, with more wind and solar power than ever before, while maintaining safe, reliable, and affordable service. Our culture is rooted in shared core values that define how we work and who we are. Our team of innovative professionals bring their authentic selves to work each day to power our vision and make a difference. We create opportunities for employees to thrive through continual growth, active engagement, and a competitive compensation and benefits package.

  • Works as a member of the Operational Excellence, Applications and Support team in partnership with the IS applications support team.
  • Focuses on Operational Excellence by advancing and improving organizational processes and technologies.
  • Identifies business requirements, designs functional solutions, performs process improvement activities, and prepares and maintains supporting documentation for applications and processes.
  • Maintains a broad understanding of clients' business processes and practices.
  • Monitors system, data, and process errors and takes appropriate corrective action.
  • Ensures applications controls are in compliance with audit and regulatory requirements.
  • Initiates and maintains relationships with clients to ensure processes and solutions are integrated to support business requirements.
  • Combines business intelligence and technical skills with a deep understanding of customer's needs.
  • Gathers requirements from clients for reports and enhancements, and translates those requirements into functional designs.
  • Participates in 'As-Is' and 'To-Be' business process requirements/optimization sessions with client organizations.
  • Recommends improvement of existing or proposed systems to enhance functionality or effectiveness.
  • Provides internal consulting to clients on how to make best use of functionality in current applications.
  • Reviews and approves design documents from technology providers.
  • Develops and/or assists in developing business process aligned application training material.
  • Delivers training to clients one on one or in a classroom environment as required.
  • Works with clients to develop and maintain current business process maps and documentation.
  • Communicates effectively with business peers, IT peers and vendors to solve business/technical problems.
  • Facilitates the interaction between clients and technology providers to implement and maintain reliable solutions.
  • Works closely with technical resources and System Administrators to troubleshoot problems.
  • Coordinates incident reporting and tracking with software vendors.
  • Documents problem analysis findings and corrective measures for ongoing support and audit purposes.
  • Works with internal and external auditors to validate application controls and compliance.
  • Directs work of external resources as assigned.
  • Continually increases personal understanding of utility business functions and processes.
  • Participates on project teams, assisting in requirements definition and process design.
  • Identifies and defines opportunities and strategies to use information technology to improve business processes.
  • Assists business areas with technology and application strategies.
  • Drives creative solutions and helps business areas challenge their own assumptions.
  • Assists in the Governance process, coordinating and facilitating document creation.
  • Provides a point of contact for business area relationships.
  • High school diploma or GED for Level I.
  • Effective communication skills, both verbal and written.
  • Effective critical listening, analysis and problem solving skills.
  • Ability to articulate thoughts and ideas to others.
  • Effective time management with demonstrated ability to multitask.
  • Strong analytical and conceptual skills.
  • Demonstrated ability to work independently and in a team.
  • Ability to establish and maintain a high level of customer trust.
  • Ability to effectively adapt to rapidly changing technology and business.
  • Strong knowledge of applicable PC programs and MSOffice tools.
  • Bachelor's Degree or 4 years of experience in a related business area for Level II and III.
  • Demonstrated expertise in the business area of support for Level II and III.
  • Demonstrated experience with application testing for Level II and III.
  • Experience using business mapping tools such as Microsoft Visio for Level II and III.
  • Demonstrated experience with specific software tools for Level II and III.
  • Desired: BPA certified for Level II and III.
  • Two years of utility experience in a related business area for Level II.
  • Five years of utility experience in a related business area for Level III.
  • 401k plan with a generous company match.
  • Affordable individual and family health insurance plans.
  • Tuition assistance.
  • Life insurance.
  • Long-term disability insurance.
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