Applications Analyst 2 - Epic MyChart
About The Position
UW MEDICINE IT SERVICES has an outstanding job opportunity for an Applications Analyst 2 – Epic MyChart . WORK SCHEDULE 100% FTE – 40 hours per week Day Shift – UW MEDICINE ITS SERVICES CORE HOURS ARE 08:00 – 17:00 (PST), Monday-Friday Required participation in team on call schedule DEPARTMENT DESCRIPTION UW Medicine IT Services (ITS) is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), UW Medicine Primary Care (UWMPC), UW Physicians (UWP), UW School of Medicine (SOM), and Airlift Northwest (ALNW). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission. POSITION HIGHLIGHTS 100% remote opportunity 15 days of vacation your first year – Also, 12 days of sick time, 1 personal holiday, and 11 paid holidays each year 100% matching, 100% immediately vesting 403(b)
Requirements
- Bachelor’s degree Computer Science, Health Information Systems, Math, Information Technology, Business Administration, or related field or equivalent combination of education/experience
- Epic MyChart Certification is REQUIRED
- 2+ years’ experience must include the following:
- 1+ years providing EHR systems application maintenance/support
- Demonstrates a strong customer-oriented mindset, with experience building relationships, setting expectations, and collaborating across groups to ensure customers receive top quality service
- 1+ year experience with application/system configuration and implementation of clinical information systems (and/or healthcare applications)
Responsibilities
- You perform analysis and troubleshooting for application issues to meet established Service Level Agreements, working with user groups to provide diagnostic assistance and resolution to questions and problem direction
- You maintain issue tracking (both internally and with vendor) and follow issue tracking policies and guidelines
- Provide proactive status updates to management, customers, and stakeholders
- You meet with customers to identify and analyze customer system requirements for continuous improvements, set expectations, and escalate issues as needed
- You develop and retain strong positive relationships with constituents, engaging to ensure a thorough understanding of their objectives and requirements
- You prioritize tasks with guidance from designated lead, supervisor, or project manager
- You track detailed status of tasks and work with leads, project managers, and/or supervisor should tasks vary from initial resource estimates
- You test all scenarios conforming to quality standards at the component/feature level, including: testing system changes and assisting with development of test plans for usability, performance, and adherence to standards and executing, tracking, and reporting detailed results of application and system testing
- You evaluate and implement management requests for information to generate reporting requirements
- You support training and education program as per training system services level agreement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
