General Summary: Under general supervision of the Senior Systems Analyst, the Applications Administrator will act as the primary system administrator for assigned applications as well as the escalation point for more in-depth and complex issues. Essential Duties: · Serves as Administrator of assigned applications by maintaining the installation, configuration, troubleshooting, and documentation. · Evaluates, tests, and applies updates and patches to assigned applications on a scheduled basis. · Troubleshoots, resolves, and documents issues and changes related to assigned applications. · Communicates effectively with all stakeholders and users to address application issues, upgrades, and changes. · Researches, proposes, and implements systems enhancements that will improve the reliability, features, and performance of the assigned applications. · Learns new applications, technologies, and processes as they relate to the customer needs. · Becomes knowledgeable of the capabilities of major applications, having a clear understanding of their capabilities and how they interact to identify additional integration opportunities. · Collaborates with users to identify needs and gather requirements for reporting, enhancements, changes, etc. as they pertain to assigned applications. · Provides consistent and reliable support to the users through training and documentation for optimal use of the application. Other Duties as assigned. Supervision Received: General instruction, task assignment and prioritization, and periodic employee performance evaluations. Given: This is a non-supervisory position.