APPLICATION SYSTEMS PROGRAMMER III - 60066993

State of Florida•Tallahassee, FL

12d•$50,000 - $58,000•Onsite

About The Position

The Department of Children and Families is looking for an experienced, detail-oriented professional to help manage and support our ServiceNow system as part of our Office of Information Technology Services team. In this important role, you will help manage and support the ServiceNow system that our department relies on for day-to-day operations. As an important part of our modernization efforts, your work will help improve the system and support offices across the State of Florida. Our ideal candidate is passionate about IT success, digitally organized, and eager to bring fresh, innovative ideas to the table. At FLDCF, our mission is critical to the well-being of children and families across Florida, and we need your talent to drive our ambitious initiatives forward. Join us in making a meaningful impact through technology and become an integral part of our dedicated team! This position is located at the DCF Headquarters in Tallahassee, FL in the Office of Information Technology Service

Requirements

Responses to Qualifying Questions concerning education, experience, knowledge, skills and/or abilities must be verifiable on the Candidate Profile and resume (if one is attached). Putting “see resume” does not substitute for completing all sections of the Candidate Profile. Candidates with incomplete candidate profiles may not receive employment consideration.
Strong understanding of IT service processes and industry best practices.
Solid experience working with the ServiceNow platform and its core features used to manage requests, incidents, changes, and system data.
General familiarity with configuring ServiceNow, including rules, forms, and system behavior.
Working knowledge of IT service management frameworks and standards.
Strong problem-solving skills, with the ability to analyze issues and identify practical solutions.
Proven ability to manage multiple projects, stay organized, and meet deadlines.
Experience administering ServiceNow, including managing users, roles, access, and workflows.
Ability to create and maintain reports, dashboards, and performance metrics within ServiceNow.
Strong communication skills to work with stakeholders, gather needs, and provide training or support.
Experience customizing and enhancing ServiceNow to support new features and improvements.
Ability to create and maintain clear documentation, including workflows and system configurations.
Willingness to stay up to date with ServiceNow updates and take advantage of new capabilities.
Experience supporting end users and resolving issues while maintaining a high level of customer service.
Ability to plan, organize, and coordinate work effectively while building positive working relationships.

Nice To Haves

Preference will be given to candidates with hands-on experience using ServiceNow for IT service management.
Preference will be given to candidates who have two or more years of experience supporting and managing ServiceNow for a large organization.
Preference will be given to a candidate with prior experience in a similar ITSM role or environment

Responsibilities

Administrator for the ServiceNow ITSM Platform
Design, build, and integrate solutions for ITSM platform
Build and manage workflows
Integrate various systems and monitoring tools into departments ITSM
Day to day Platform support; focus on KPI measurement and reporting
Identify opportunities to leverage automation
Responsible for identifying related business requirements and creating technical solutions.
Create workflow and system diagrams and other platform documentation.
Develop templates, adhere to governance and department standards, and build/configure system integrations, build workflows, coordinate with external organizations, and manage platform components.
Monitor and provide report metrics for environment health and user activity.
Coordinate planning, operations, and maintenance of the ServiceNow platform
Identify ways to improve the platform or business processes using the platform.
Plan, organize, and coordinate work assignments, and meet deadlines.
Stay current on development techniques, technologies, and best practices.
Diagnose and troubleshoot problems with application and integrations.
Responsible for documentation and support
Perform tests to improve user experience and implement modifications for enhancements.
Must be able to work independently.
Must have strong problem-solving abilities.
Support colleagues with additional systems our team supports as needed.
Perform other related tasks and support as required.