Application Systems Analyst

PAM Health Corporate Office•Enola, PA

About The Position

The Application Systems Analyst provides support for all systems that exist within the Revenue Cycle/Patient Management Solution portfolio for PAM Health. This position will also be responsible for maintaining relationships with the PAM Health Business Owners of the solutions within the portfolio as the IS Business Partner. Must have excellent organizational skills, attention to detail, and commitment to delivery at the highest level of quality. This is an exempt position. Up to 70% travel required.

Requirements

Bachelor’s degree preferred (preferably in Computer Science, or Business Computer Information Systems or similar extensive experience)
Minimum 5 years of experience in delivery of technology solutions specifically in the Healthcare Provider industry.
Experience in delivery of Revenue Cycle and Patient Management solutions.
Admissions knowledge
Understanding of HIM/Case Management processes
Ability to work with all departments that use EMR enterprise applications, including OP and IP
Strong communication and presentation skills
Ability to interact with confidence at senior levels of the organization
Up to 70% travel required (Weekend travel required to include holidays if necessary)

Responsibilities

Data analysis, both charges and clinical
Application specific tasks such as combines, ADT analysis and troubleshooting (room class changes, billing corrections)
Design documentation and education materials specific to Charge Entry and personnel that utilize ADT entry
Create training classes and be able to lead them
Manage incidents from Service desk software
Report writing (not programming)
Coordinates and manages projects associated with portfolio solutions
Inclusiveness: Promotes cooperation, fairness and equity; shows respect for people and their differences; works to understand perspectives of others; demonstrates empathy; brings out the best in others and in his/her team
Managing Staff: Coaches, evaluates, develops, and inspires staff; sets expectations; recognizes achievements; effectively manages conflict; aligns department goals with organization goals; provides feedback; delegates appropriately; evaluations completed on time
Stewardship and Resource Management: Demonstrates accountability and sound judgment in managing company resources; appropriate understanding of confidentiality and company values; adheres to and supports company policies, procedures and safety guidelines
Problem-Solving: Identifies problems and involves others in seeking solutions; conducts appropriate analysis and searches for best solutions; effectively and efficiently implements appropriate responses to correct problems; responds promptly and effectively to new challenges
Decision-Making: Makes clear, consistent decisions; acts with integrity in all decisions; distinguishes relevant from irrelevant information; makes timely, appropriate decisions.
Strategic Planning and Organizing: Understands company vision and aligns priorities accordingly; measures outcomes; uses feedback to redirect as required; evaluates alternatives; appropriately organizes complex issues to desirable resolution
Communication: Connects with peers, subordinate employees and all customers; actively listens; clearly and effectively shares information; demonstrates effective oral and written communication skills; negotiates effectively.
Quality Improvement: Strives for efficient, effective, high-quality performance in self and in the department; delivers timely and accurate results; resilient when responding to matters that are challenging; takes initiative to make improvements
Leadership: Motivates others; accepts responsibility; maintains high morale in department; develops trust and credibility; expects honest and ethical behavior of self and staff
Teamwork: Encourages cooperation and collaboration; builds effective teams; works in partnership with others; is flexible; responsive to the needs of others
Development: Maintains up-to-date skills through involvement with professional organizations and/or continuing education
Maintains the highest level of customer service via courtesy, compassion and positive communication
Promotes the Mission and Vision of PAM Health within the work environment and the community
Respects dignity and confidentiality by adherence to all applicable policies and procedures
Works in a manner that promotes safety; wears clothing appropriate to the performance of the job
Participates in OSHA required training
Follows universal precautions as appropriate for position; complies with Employee Health requirements for continued employment
Reports unsafe practices to management
Knows own role in case of an emergency