Application System Analyst

The Rapid • Grand Rapids, MI

431d • $60,854 - $60,854

About The Position

The Application System Analyst at The Rapid will play a crucial role in supporting the operation and maintenance of software services, integration, and interfaces between various software systems. This position involves utilizing scripting, coding, and development tools to manage APIs and database connections, as well as developing reports for different departments. The analyst will gather business requirements, create software specifications, and collaborate with vendors to implement necessary solutions. Additionally, the role includes troubleshooting application issues, assisting with data backups, and performing scheduled system upgrades, while also managing help desk tickets to support the IT team.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or other related field from a four-year accredited college or university.
• At least two years of experience working with corporate applications and systems, including integration support between multiple systems.
• Basic SQL programming, scripting, and database experience required.

Responsibilities

• Deploy, maintain, and troubleshoot business applications, including application servers, associated hardware, endpoints, and databases.
• Develop, analyze, and organize requirement specifications, data mapping, diagrams, and flowcharts for development and testing of software and database integrated solutions.
• Meet and coordinate with internal and external stakeholders to establish project scope, system goals, and requirements.
• Translate highly technical specifications into clear non-technical requirements.
• Work with software vendors on managing the setup and configuration of system APIs.
• Develop and implement maintenance procedures, monitor systems health, gather system statistics, and troubleshoot reported errors and alarms.
• Define and coordinate the execution of testing procedures and develop test cases to serve the overall quality assurance process.
• Perform design, implementation, and upgrades of information systems to meet the business and user needs.
• Create custom reports for departments using Excel, Access, SQL, or Crystal Reports.
• Provide documentation of all processes and training as needed.
• Support helpdesk tickets related to system access or software functionality issues.
• Assist in business continuance / disaster recovery.

Benefits

• Health Insurance - Three medical plan options available.
• Health Savings Account with employer contribution and match.
• Dental Insurance - Two options available, including orthodontic coverage.
• Vision Insurance through BCBSM.
• Retirement Contribution - Eligible to participate in a 457 Retirement Saving plan with employer matching.
• Life Insurance and Short-Term Disability provided by The Rapid.
• Employee assistance program for wellbeing and fitness.
• Onsite fitness center and gym membership reimbursement.
• Free rides on The Rapid for employees and eligible dependents.
• Vacation time accrues at 8 hours per month and Sick time at 6 hours per month.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Transit and Ground Passenger Transportation
• Education Level: Bachelor's degree