Application System Administrator

Wingswept • Garner, NC

297d

About The Position

WingSwept is an employee-owned company seeking an Application System Administrator within our application development division, to provide both internal and external technical support for our web-based Case Management and Tracking System (CMTS) as well as other key applications within the company.

Requirements

• Each WingSwept employee is expected to adhere to our core values of being Honest, Eager, Accountable, Respectful, and a Team Player in all their interactions
• Must be able to pass both Department of Defense and corporate criminal background checks and drug test. US citizenship is required
• High school diploma, at least two years of secondary education preferred
• Must be able to work a full-time 40-hour work week from our office in Garner, NC
• Five+ years of IT or related experience
• Good verbal and written communication skills for daily interactions with employees and customers
• Strong analytical and problem-solving skills
• Ability to provide leadership and mentorship to others and lead by example

Responsibilities

• CMTS Software installation and updates in our AWS hosting environment as well as in customer Windows OS environments
• SSL certificate installs and renewals in customer Windows OS environments for use with our CMTS software application
• Assisting clients with migrating our application and data for server migrations
• DevOps in AWS
• Monitoring, OS patching, new server setups/tagging, backup setups for CMTS hosting
• AWS backup checks
• Backup and restore testing
• Documentation for Customer configurations/management and internal processes/procedures
• Security audits
• Process improvements and recommendations
• Technical architecture recommendations to senior programmers for consideration
• Security vulnerability scans and remediation for CMTS and other AppDev servers/environments
• Project management of short term and complex projects
• Data entry tasks associated with internal and external projects on a limited basis
• Investigate new technologies for use internally and in client environments
• Handle escalated customer support for internal and external customers
• Act as an engineering resource for any and all functions in the team as needed
• Identify risk and escalate to the appropriate resource for mitigation
• Keep information regarding our clients, their data, and other sensitive information confidential
• Work collaboratively with the Information Security Committee in order to reduce risk to WingSwept and our clients

What This Job Offers

• Job Type: Full-time
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED