Application System Administrator

Wingswept-posted 8 months ago
Full-time
Garner, NC
Professional, Scientific, and Technical Services
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WingSwept is an employee-owned company seeking an Application System Administrator within our application development division, to provide both internal and external technical support for our web-based Case Management and Tracking System (CMTS) as well as other key applications within the company.

  • CMTS Software installation and updates in our AWS hosting environment as well as in customer Windows OS environments
  • SSL certificate installs and renewals in customer Windows OS environments for use with our CMTS software application
  • Assisting clients with migrating our application and data for server migrations
  • DevOps in AWS
  • Monitoring, OS patching, new server setups/tagging, backup setups for CMTS hosting
  • AWS backup checks
  • Backup and restore testing
  • Documentation for Customer configurations/management and internal processes/procedures
  • Security audits
  • Process improvements and recommendations
  • Technical architecture recommendations to senior programmers for consideration
  • Security vulnerability scans and remediation for CMTS and other AppDev servers/environments
  • Project management of short term and complex projects
  • Data entry tasks associated with internal and external projects on a limited basis
  • Investigate new technologies for use internally and in client environments
  • Handle escalated customer support for internal and external customers
  • Act as an engineering resource for any and all functions in the team as needed
  • Identify risk and escalate to the appropriate resource for mitigation
  • Keep information regarding our clients, their data, and other sensitive information confidential
  • Work collaboratively with the Information Security Committee in order to reduce risk to WingSwept and our clients
  • Each WingSwept employee is expected to adhere to our core values of being Honest, Eager, Accountable, Respectful, and a Team Player in all their interactions
  • Must be able to pass both Department of Defense and corporate criminal background checks and drug test. US citizenship is required
  • High school diploma, at least two years of secondary education preferred
  • Must be able to work a full-time 40-hour work week from our office in Garner, NC
  • Five+ years of IT or related experience
  • Good verbal and written communication skills for daily interactions with employees and customers
  • Strong analytical and problem-solving skills
  • Ability to provide leadership and mentorship to others and lead by example
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