The NYC Financial Information Services Agency-Office of Payroll Administration (FISA-OPA) has a vacancy for an Application Support Technician working in the Application Support group to support the ongoing production maintenance of the PeopleSoft based HR and Benefits system - NYCAPS (New York City Automated Personnel System as well as CityTime, and the payroll and pension payroll systems. The selected candidate will be responsible to: - Troubleshoot file transmission problems with various file transfer partners. - Setup new business partners in the Sterling Integrator file repository system. - Ensure that the operational support and production control functions are efficient, correct, and conform to agency operational standards. - Monitor software products for operational alerts' providing rapid response to problems. - Coordinate effectively with production control and operational counterparts. - Ensure the highest level of application availability to the end users. - Document operational problems following standards and procedures. - Write UNIX scripts and use BPML (Business Process Modeling Language) to support the transfer of files between internal systems and end-user systems. - Work with vendor supplied operational and production control staff, setting up and scheduling jobs and scripts, quality controlling the inputs and outputs, and reviewing written operational procedures, in addition to assisting testers as needed to resolve operational problems during development, testing, and production.