Application Support Technician

New York City, NY-posted 3 months ago

Full-time • Entry Level

Manhattan, NY

5,001-10,000 employees

Justice, Public Order, and Safety Activities

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The NYC Financial Information Services Agency-Office of Payroll Administration (FISA-OPA) has a vacancy for an Application Support Technician working in the Application Support group to support the ongoing production maintenance of the PeopleSoft based HR and Benefits system - NYCAPS (New York City Automated Personnel System as well as CityTime, and the payroll and pension payroll systems.

Troubleshoot file transmission problems with various file transfer partners.
Setup new business partners in the Sterling Integrator file repository system.
Ensure that the operational support and production control functions are efficient, correct, and conform to agency operational standards.
Monitor software products for operational alerts' providing rapid response to problems.
Coordinate effectively with production control and operational counterparts.
Ensure the highest level of application availability to the end users.
Document operational problems following standards and procedures.
Write UNIX scripts and use BPML (Business Process Modeling Language) to support the transfer of files between internal systems and end-user systems.
Work with vendor supplied operational and production control staff, setting up and scheduling jobs and scripts, quality controlling the inputs and outputs, and reviewing written operational procedures, in addition to assisting testers as needed to resolve operational problems during development, testing, and production.

Experience with UNIX, including writing scripts; shell scripting (KSH)
Experience with Sterling Integrator
Programming experience in a mainframe or UNIX business application
Experience with PGP encryption
Experience with the file transfer protocols SFTP and FTPS
Experience with BPML (Business Process Modeling Language), preferably within Sterling Integrator (also known as IBM Sterling B2B Integrator)
Excellent communications skills (oral and written), interpersonal, and organizational skills

Experience with job submission and scheduling procedures and monitoring tools
Experience with PeopleSoft, including People Tools Process Scheduler
Experience with Rational Suite, including Clear Quest
Experience with CONNECT: Direct
Experience working with PeopleSoft Implementations in a government environment
Knowledge of MVS/JCL, TSO/ISPF
Experience with Java programming and builds
Must currently be a City employee who is permanent in the title of Computer Associate (SW) or a comparable title.

Public Service Loan Forgiveness eligibility
55-a Program eligibility for qualified persons with a disability

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