Application Support - Sr Professional II

Fiserv • Berkeley Heights, NJ

3d

About The Position

At Fiserv, we are committed to providing exceptional service and support to our clients. As an Application Support - Sr Professional II, you will be part of a dedicated team ensuring the smooth operation and maintenance of critical business applications. This role involves diagnosing and resolving technical issues, providing guidance to end-users, and collaborating with various teams to improve application performance and reliability.

Requirements

• 4+ years of experience in application support
• 2+ years of experience in SQL databases
• 2+ years of experience in troubleshooting and resolving technical issues
• 4+ years of an equivalent combination of educational background, related experience, and/or military experience

Nice To Haves

• Familiarity with monitoring and logging tools
• Knowledge of ITIL frameworks and best practices
• Experience with automation and scripting languages

Responsibilities

• Provide expert-level support for business applications, ensuring maximum uptime and performance.
• Troubleshoot and resolve complex application issues, collaborating with development teams as needed.
• Monitor application performance and lead initiatives to improve efficiency and reliability.
• Document support activities, maintain detailed logs, and develop user guides and training materials.
• Mentor junior support staff and provide technical guidance to enhance team capabilities.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed