Application Support Sr Manager, Finance Applications - Hybrid (Houston or Dallas, TX)

AECOM • Houston, TX

4h • $160,000 - $180,000 • Hybrid

About The Position

This position will be responsible for support, development and implementation of applications that support AECOM finance business users, particularly in the Source-to-Pay (S2P) functions. Coordinating with AECOM business stakeholders and 3rd party resources, this position serves as the primary contact point and liaison with business user communities. Work with global/regional executive teams and business stakeholders to establish priorities and requirements for those applications that support their functions. The ideal candidate will have a proven background supporting Coupa S2P in complex environments and a demonstrated ability to bridge functional and technical requirements. This role offers the opportunity to help define the future-state vision of Coupa within the organization, with growing aspirations for analytics, automation, and system expansion.
This position will offer flexibility for hybrid work schedules to include both in-office presence and telecommute/virtual work, to be based in either Dallas or Houston, TX.

Requirements

• Bachelor’s degree in Business, Management Information Systems, Accounting, Computer Science or IT related fields plus at least 10 years of experience supporting procurement or accounts payable systems, including at least 5 years of direct experience with Coupa S2P in a large scale, global enterprise, or demonstrated equivalency of experience and/or education
• At least 2 years of leadership experience
• Experience with Coupa implementations and enhancements across multiple modules
• Strong understanding of Coupa platform capabilities and constraints, with the ability to guide solution design and challenge assumptions from technical teams
• Demonstrated ability to analyze requirements, assess feasibility within Coupa, and identify alternate, more efficient solution paths
• Proficient in reporting and data analysis within Coupa; capable of working with queries, dashboards, and ad-hoc reporting
• Skilled in troubleshooting issues and discerning between system limitations vs. vendor capability gaps
• An excellent project manager with sound technical skills, advanced analytical ability, good judgment, and strong business focus
• Strong experience in system development methodology (Waterfall, Agile) and ability to bridge different methodologies as the project requires
• Highly analytical and self-motivating individual with ability to prioritize, meet deadlines, and manage changing priorities
• Be able to deal with ambiguity and make quality decisions in a dynamic, fast-paced environment
• Ability to articulate ideas to both technical and non-technical addresses
• Able to quickly learn new technologies as they become prevalent and widely implemented including decision making, time management, and task prioritization

Nice To Haves

• Experience with Oracle EBS
• Strong communication and presentation skills
• Strong teamwork and interpersonal skills; ability to communicate and persuade at all management levels and thrive in a cross-functional matrix environment
• Experience working within a similar industry / professional services firm
• Experience with ServiceNow for ticketing and product support

Responsibilities

• Serve as AECOM technology senior manager and SME for business users across financial enterprise applications – including Coupa Procurement Cloud and associated integrations
• Provide day-to-day user support, resolve issues, and partner with Coupa support as needed for escalations, upgrades, and special projects
• Manage internal and 3rd party resources to ensure assigned tasks are completed accurately and on time
• Interpret business requirements and deliver creative, scalable Coupa-based solutions that align with platform capabilities and strategic goals
• Partner with application business owners and stakeholders across Finance, IT, and Operations to align technology with business objectives, recommend improvements, and ensure enterprise adoption
• Identify opportunities to expand and optimize Coupa usage across business units; champion adoption, lead onboarding, and help build a roadmap for system growth
• Develop reports and dashboards that provide insight into procurement activity, compliance, and system performance
• Timely escalation of issues and measure against SLAs
• Ensure that the team maintains clear communication with all channel partners, and that all due dates and commitments for project proposals and documentation are satisfied
• Coordinate appropriate user training and development of associated supplemental materials, presentations and documentation
• Drive continuous improvement, monitor performance metrics, and ensure platform stability and efficiency. Establish best practices for development, testing, deployment, and service management.

Benefits

• AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level