Application Support Specialist

About the position

This position functions as an Information Technology Specialist who assists in managing and maintaining the enterprise applications in support of the business direction. This includes the ability to manage support-related work, assist on projects and perform problem resolution for various software and system components. Position will also be responsible for interfacing with business teams in support of projects and provide general knowledge of the enterprise applications.

Responsibilities

• Assist in the installation, configuration, and maintenance of enterprise applications and databases
• Help manage system software, services, accounts, security and business systems
• Maintain an automated scheduling system
• Perform core system upgrades software and support systems
• Provide technical applications support to Five Star Bank staff
• Provide support for projects related to enterprise applications
• Interact with vendor support teams
• Work with CIO to ensure the department meets service quality standards
• Manage and monitor systems, events, and logs
• Provide support for disaster recovery scenarios
• Assist individuals to get maximum usefulness from applications
• Ability to work various hours and shifts
• Other tasks as assigned

Requirements

• Experience with Windows Server 2016
• Experience with Windows 10
• Experience with SQL database maintenance and support
• Experience with automating processes and reports
• Experience with IBM Cognos BI
• Superior organizational, communication, time management, problem solving and analytical skills
• Demonstrated attention to details and ability to develop accurate documentation
• Ability to solve and troubleshoot technical problems
• Verbal, written and computer skills
• Ability to organize and prioritize to meet work deadlines
• Strong verbal, written and interpersonal skills
• 2+ years of experience supporting core banking software solution, preferably with Jack Henry SilverLake core software
• Detail-oriented with good organizational skills
• Ability to work independently and as a team member
• Ability to present a positive and professional image to all employees and customers
• Comply with all Anti-Money Laundering Laws and Regulations

Nice-to-haves

• 2+ years of experience working in regulated industry desirable

Benefits

• Equal Employment Opportunity (EEO) employer
• Commitment to creating and maintaining a work environment that is free from all forms of discrimination and harassment