Application Support Manager

University of South Carolina • Columbia, SC

421d • $72,093 • Remote

About The Position

The Application Support Manager will provide strategic oversight to the success in implementation, evolution and maintenance of mission-unique software applications within Facilities. This energetic leader ensures that strategic goals, change management, and support activities are clearly aligned with departmental and institutional priorities with evolving system support methodologies to assist in meeting increasing demand from users and key stakeholders. This position is responsible for identifying and recommending process improvements and building data visualizations for administration to see, understand, and act on. Assisting the Director in setting program standards for planning, tracking, change control, risk management, user training, and communication within the systems. This position serves as the primary liaison between Facilities and USC's Division of Information Technology department and external system's technology teams.

Requirements

• Bachelor's degree and 4 or more years of experience, which may be substituted by an equivalent combination of certification, training, education, and/or experience.
• Ability to interpret and apply rules and regulations.
• Manage work and provide guidance to employees.
• Ability to make presentations and prepare reports.
• Ability to resolve problems and communicate outcomes.
• Ability to use technology, problem solve and utilize conscious decision making.
• Written and verbal communication skills.
• Ability to troubleshoot problems.
• Ability to provide technical support on departmental IT needs.

Nice To Haves

• Bachelor's Degree and 6 or more years of experience in a related field.
• Experience with common software utilized by University Facilities Departments (PeopleSoft, FAMIS, PowerBI, ESRI, ArcGIS).
• Ability to write JAVA scripts and/or computer coding.

Responsibilities

• Program Management: Administrator for software applications such as AutoCAD, AssetWorks, and FAMIS.
• Software Management: Developing program standards.
• Training of all software systems utilized in Housing Facilities.
• Identify business needs and opportunities for improvement.
• Develop the business case and determine solution approach and scope.
• Set up new users and permissions.
• Troubleshoot software issues and ensure application functionality and optimization.
• Provide data analysis, data conversion, and data visualization for housing facilities leadership.
• Serve as the program's point of contact with other campus stakeholders.

Benefits

• Health and Life Insurance
• Retirement Programs
• Paid Tuition
• Dependent Scholarships
• Annual Leave
• Sick Leave
• 13 Paid Holidays (including an extended December holiday)
• Paid Parental Leave
• Professional Development Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Educational Services
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees