Application Support Manager (ASM)
About The Position
Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai . Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees. Responsibilities Overview: This effort provides Operations and Maintenance (O&M) of mission-critical IT systems for the Department of State, Consular Affairs (CA), supporting 10,000 users across 230 overseas posts, 29 domestic passport agencies, and multiple data centers. The Applications Support Manager (ASM) shall oversee the team (est. 10 technicians) responsible for providing Tier II support to CA/CST IT systems, web applications, unique imaging and archiving applications, client server applications and specialized server applications supporting multiple functions. The ASM shall have experience working with Tier III Support.
Requirements
- BA/BS in information technology or related discipline or equivalent experience .
- Possesses an ITIL Foundations Level Certification (or higher).
- Demonstrated experience with the lifecycle of the Service Development Lifecycle (SDLC) process for applications similar in size, scope, and complexity to the requirements of this task.
- A minimum of five (5) years of experience supporting modernized or legacy applications and managing and leading an applications support staff with skills applicable to a project environment, similar in size, scope, and complexity as this task.
- Possesses a Secret
Nice To Haves
- Possesses a SAFe Agile certification.
- Possesses a CompTIA Security+ certification.
Responsibilities
- Responsible for the day-to-day application operations in the CA Service Center.
- Responsible for the training, staffing, and operational efficiency of the application support team.
- Collaborate with Engineers and Product Managers to implement functionality
- Ability to meet deadlines and satisfy requirements from other Engineers and Product Management
- Design, deploy and maintain cloud-first/services-first secure solutions in support of our next-generation services, leveraging DevOps principles
- Drive the security architecture and implementation for APIs and Microservices deployed on Kubernetes Services
- Work with third parties and tools on Cloud security and compliance including regular security scanning, penetration testing
- Responsible for reviewing security findings and working with different teams on mitigating findings in timely manner depending on severity of the finding
- Creating and maintaining multiple automated pipelines that build, test, security scan, and deploy various code bases
- Communicate effectively and efficiently across all divisions including with the business, technical teams, and leaders
- Take technical ownership of tasks and successfully work independently
- Performs related duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Manager
