Application Support Lead - Mainframe Operations (PST preferred)

CGI•Pittsburgh, PA

1d•Remote

About The Position

This role may be remote, but a candidate in the Pacific Time Zone is preferred. This is an exciting full-time opportunity to work in a fast-paced environment with a team of passionate technologists. We take an innovative approach to supporting our client, working side-by-side in an environment using emerging technologies. CGI is looking for an Application Support Engineer PROD support engineer to join our offshore SRC support team. The engineer will manage application / production support activities for a large US banking client. Your future duties and responsibilities: . Provide L2/L3 production support for business-critical mainframe applications following ITIL processes for incident, problem, and change management within SLA commitments. . Perform batch job monitoring and scheduling using tools such as Control-M / CA7 / TWS; analyze and resolve job failures, abends, and data processing issues. . Handle minor development and maintenance tasks including code fixes, enhancements, unit testing, and technical validation prior to implementation. . Manage change requests with impact analysis, implementation, and post-deployment verification in coordination with release and configuration management teams. . Participate in bridge calls and major incident management calls, providing timely technical updates and coordinating with infrastructure, database, middleware, and business stakeholders. . Support SIT and UAT activities including test execution, defect tracking, and validation to ensure stability and quality of releases. . Prepare and publish daily/weekly application health, batch status, incident, and SLA reports for client and management communication. . Maintain operational documentation, run books, and knowledge base articles to support continuous improvement and knowledge transfer.

Requirements

5+ years of experience in Mainframe Application Support / Production Support and Application Maintenance with exposure to development and enhancement activities.
Strong hands-on experience with log analysis and troubleshooting using JCL, COBOL, DB2, CICS, and VSAM in production and non-production environments.
Overall 7+ years of experience in application Development / Support, Configurations, installation, and Engineering.
Experience in managing business critical applications.
Experience in identifying critical issues and troubleshooting them before causing any business impact.
Knowledge on ATLASSIAN products like Jira and Confluence.
Able to create documentation like KB articles, SOP's & release procedures.
Knowledge on incident management tool like ServiceNow, Remedy etc.
Demonstrated abilities in Integration of application with database and Web Services.
Strong problem solving and technical Skills coupled with confident decision making enabling effective solutions leading to high customer satisfaction.
Experience in working with different Vendors.
Experience with Linux, Unix and Databases.
Strong technical, logical, and analytical skills.
Strong team player and cooperative skills.
Advanced analytical, conceptual, and problem-solving abilities.
Strong written and oral communication skills.
Proven ability and initiative to learn and research new concepts, ideas, and technologies quickly.
Ability to work in a team-oriented and collaborative in multi-geographic environment
Ability to translate an idea or need into a completed solution or work product.

Nice To Haves

Experience in troubleshooting issues across distributed environments involving application servers, databases, middleware, and integrations through log analysis and debugging will be added advantage.
Good understanding of distributed systems and integrations with mainframe (APIs, middleware, file transfers), and experience in monitoring and supporting end-to-end application flows.

Responsibilities

Provide L2/L3 production support for business-critical mainframe applications following ITIL processes for incident, problem, and change management within SLA commitments.
Perform batch job monitoring and scheduling using tools such as Control-M / CA7 / TWS; analyze and resolve job failures, abends, and data processing issues.
Handle minor development and maintenance tasks including code fixes, enhancements, unit testing, and technical validation prior to implementation.
Manage change requests with impact analysis, implementation, and post-deployment verification in coordination with release and configuration management teams.
Participate in bridge calls and major incident management calls, providing timely technical updates and coordinating with infrastructure, database, middleware, and business stakeholders.
Support SIT and UAT activities including test execution, defect tracking, and validation to ensure stability and quality of releases.
Prepare and publish daily/weekly application health, batch status, incident, and SLA reports for client and management communication.
Maintain operational documentation, run books, and knowledge base articles to support continuous improvement and knowledge transfer.