Application Support Engineering Team Lead

Honeycomb Insurance•Chicago, IL

1d•$140,000 - $165,000

About The Position

At Honeycomb, we're not just building technology, we’re reshaping the future of insurance. In 2025, Honeycomb was recognized by Dun & Bradstreet as “ Top 10 Best Start Up Companies to Work For ” in Israel and named by LinkedIn as “ Top 10 Startups in Chicago ”. How did we earn these honors? Honeycomb is a rapidly growing global startup, generously backed by top-tier investors and powered by an exceptional team of thinkers, builders, and problem-solvers. Dual-headquartered in Chicago and Tel Aviv (R&D center), and with 5 offices across the U.S., we are reinventing the commercial real estate insurance industry, an industry long overdue for disruption. Just as importantly, we ensure every employee feels deeply connected to our mission and one another. With over $55B in insured assets, Honeycomb operates across 20+ major states, covering 60% of the U.S. population and increasing its coverage. If you’re looking for a place where innovation is celebrated, culture actually means something, and smart people challenge you to be better every day - Honeycomb might be exactly what you’ve been looking for. As the Application Support Engineering Team Lead, you will build, guide, and mentor a team of Application Support Engineers while also serving as a senior point of contact for technical issue resolution. You’ll ensure that both internal teams and external customers receive exceptional support, while driving operational excellence and knowledge-sharing across the organization.

Requirements

2+ years of experience in a leadership role of a mid-sized support engineering team.
5+ years of experience in technical support or engineering.
Proven ability to lead troubleshooting efforts, analyze root causes, and implement long-term fixes.
Experience with a logging tool such as DataDog or Splunk.
Familiarity with NoSQL databases such as MongoDB.
Familiarity with a cloud service such as GCP, AWS, or Azure.
Excellent leadership, organizational, and communication skills, with a demonstrated ability to influence and inspire teams.
A track record of driving process improvements and delivering results in fast-paced, dynamic environments.

Nice To Haves

Knowledge of Angular or similar frontend frameworks, plus backend experience in Node.js .
Basic scripting abilities in Python, Bash, or a similar language.
Customer-obsessed mindset with the ability to balance technical depth with business priorities.

Responsibilities

Lead & Mentor: Manage and support a team of Application Support Engineers, fostering professional growth through coaching, feedback, and ongoing development.
Drive Resolution: Oversee the triage, assignment, and resolution of production issues. Ensure that bugs are swiftly addressed by the right stakeholders, while maintaining accountability and visibility until resolution.
Optimize Processes: Own and refine support workflows to improve efficiency, reduce resolution times, and elevate the customer experience.
Collaborate Cross-Functionally: Partner closely with various internal stakeholders to prioritize critical issues and improve product stability.
Ensure Quality Documentation: Guarantee your team maintains thorough and accurate documentation of troubleshooting steps, resolutions, and post-mortem learnings.
Champion a Customer-Centric Culture: Set the standard for clear communication, empathy, and professionalism when interacting with internal stakeholders and customers.