Application Support Engineer

Ness Digital Engineering

89d • $55,000 - $65,000

About The Position

We are looking for talented and motivated professionals, interested in delivering the latest in Application Operations (SaaS) using AWS, in a culture that encourages autonomous productive teams. You are Someone who loves learning how to configure backend systems, and infrastructure that will help us build our global SaaS platform. You have a comprehensive understanding of Amazon AWS platform and know how to light and put fires out. You are an engineer with confidence in his / her skill set, who is not afraid to look under the hood and break stuff to make stuff. If yes, then come be a part of Nice Customer Services, a team of software engineers re-inventing Application Operations. This position is for US development center.

Requirements

• 5+ years of relevant experience
• Excellent hands-on experience in managing Application Support (3 tier/2 tier apps)
• Strong problem solving, analytical and communication skills
• Exposure in handling complex application performance issues
• Exposure to APM tools like AppDynamics, Dynatrace
• Excellent skills on managing containerized / cloud-based application with exposure to various cloud services (EC2, S3, IAM, ELB, VPC, VPN).
• Good experience in a DevOps environment / Operations team / Infrastructure Operations team.
• Excellent Troubleshooting skills
• OS level knowledge (Windows or Linux)
• Database skills (SQL, Oracle or Postgres / Cassandra)
• Application Server (skills on any of Middleware technologies e.g. – Tomcat, WebLogic, WebSphere)
• Good understanding on Networking, Load balancers
• Exposure to scripting language (Ansible, Perl, Python, Ruby, Shell script, Powershell etc.)
• Experience in working with tools like OpsGenie, Nagios, Rundeck

Nice To Haves

• Cloud / Application level Security experience
• Experience in Banking & Financial domain
• Has worked in an Agile / Sprint development model

Responsibilities

• Managing Complex Applications hosted on cloud
• Support Application maintenance activities
• Managing Daily data processing & troubleshoot failures
• Building proactive Monitoring & alerting service.
• Automation using ansible, python, Perl scripting
• Setup & securing new Application instances
• Change management, Building deployment and rollback plans and procedures. Deploying patches & Fixes.
• Creating and maintaining knowledge base for various technical resolutions
• Create and setup deployment scripts for different environments (i.e. Test properties vs Prod properties)
• Configure and optimize instances and web servers for optimal performance.
• Support, Architect and Implement alongside Technical & Operations teams to meet our customers' individual needs for their infrastructure & application deployments.
• Work on critical, highly complex customer problems that will span multiple AWS services.
• Help build and improve customer operations through scripts to automate and deploy AWS resources seamlessly with as little manual intervention as possible.
• Collaborate and help build utilities and tools for internal use that enable you and your fellow Engineers to operate safely at high speed / wide scale.
• Drive customer communication during critical events.
• Provide on-call off hour support and flexible to work in 24*7 shift environment

Benefits

• Salary/Rate: 55-65k PA /$40-$47/hr
• Location: Atlanta, GA
• Mode: Hybrid

What This Job Offers

• Number of Employees: 1,001-5,000 employees