AWS)

Computer Task Group, Inc•Atlanta, GA

About The Position

CTG is seeking to fill an Application Support Engineer (Java / PossibleNow / AWS) position for our client. Location: Atlanta, GA Duration: 9 months Duties: Provide L2 production support for PossibleNow (consent and compliance management) applications in a highly regulated environment Troubleshoot issues across Java-based applications, middleware, and integrated systems Perform root cause analysis (RCA) for incidents and recurring defects; document findings and corrective actions Participate in on-call rotation and ensure adherence to SLAs Manage incidents, problems, and change requests using ITSM tools such as ServiceNow Monitor application health using Splunk (log analysis) and Dynatrace (APM and performance monitoring) Analyze JVM metrics, thread dumps, heap dumps, and GC logs to diagnose performance issues Proactively identify bottlenecks and recommend performance improvements Develop dashboards, alerts, and monitoring enhancements to improve observability and reduce MTTR Debug Java-based PossibleNow applications and related APIs (Spring/Spring Boot preferred) Support REST/SOAP integrations and troubleshoot API-related issues Work with application servers such as Tomcat, WebLogic, or JBoss Execute SQL queries (Oracle/SQL Server) for troubleshooting and data validation Support batch processing, ETL workflows, and data integrity checks Assist in performance tuning and query optimization Support code deployments, perform smoke testing, and validate production releases Coordinate with DevOps teams on CI/CD pipeline activities and deployment issues Participate in change management and governance processes Ensure compliance with regulatory requirements and support audit readiness Follow secure coding practices and enforce access control policies

Requirements

Strong proficiency in Java application support and troubleshooting
Hands-on experience with PossibleNow or similar compliance/consent management platforms
Experience with monitoring and observability tools such as Splunk and Dynatrace
Solid understanding of application performance tuning and diagnostics
Strong SQL skills for data analysis and troubleshooting
Familiarity with Linux/Unix environments and command-line tools
Knowledge of ITIL processes (Incident, Problem, Change Management)
Experience supporting REST/SOAP APIs and middleware technologies
Understanding of CI/CD tools (Jenkins, GitHub, AWS DevOps)
Familiarity with AWS cloud environments
4+ years of experience in Application/Production Support roles
Proven experience in incident management, monitoring, and performance optimization
Experience working in cross-functional teams including Development, Infrastructure, Database, and Business stakeholders
Bachelor’s degree in Computer Science, Information Systems, or a related field
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Nice To Haves

Experience with batch processing, file transfers (SFTP, Connect:Direct), and scripting (Shell/Python) is a plus
Experience supporting mission-critical applications in regulated environments (e.g., financial services) preferred

Responsibilities

Provide L2 production support for PossibleNow (consent and compliance management) applications in a highly regulated environment
Troubleshoot issues across Java-based applications, middleware, and integrated systems
Perform root cause analysis (RCA) for incidents and recurring defects; document findings and corrective actions
Participate in on-call rotation and ensure adherence to SLAs
Manage incidents, problems, and change requests using ITSM tools such as ServiceNow
Monitor application health using Splunk (log analysis) and Dynatrace (APM and performance monitoring)
Analyze JVM metrics, thread dumps, heap dumps, and GC logs to diagnose performance issues
Proactively identify bottlenecks and recommend performance improvements
Develop dashboards, alerts, and monitoring enhancements to improve observability and reduce MTTR
Debug Java-based PossibleNow applications and related APIs (Spring/Spring Boot preferred)
Support REST/SOAP integrations and troubleshoot API-related issues
Work with application servers such as Tomcat, WebLogic, or JBoss
Execute SQL queries (Oracle/SQL Server) for troubleshooting and data validation
Support batch processing, ETL workflows, and data integrity checks
Assist in performance tuning and query optimization
Support code deployments, perform smoke testing, and validate production releases
Coordinate with DevOps teams on CI/CD pipeline activities and deployment issues
Participate in change management and governance processes
Ensure compliance with regulatory requirements and support audit readiness
Follow secure coding practices and enforce access control policies