Application Support Engineer

Tower Loan • Flowood, MS

76d

About The Position

The Application Support Engineer maintains and oversees enterprise-level software applications to ensure performance, availability, and reliability across the company. This role involves providing technical troubleshooting, system integration, and user support, while serving as a liaison between IT, vendors, and business teams. Provide support for core business applications, ensuring high availability, performance, and timely resolution of issues. Analyze, diagnose, and resolve application incidents and problems by identifying root causes and implementing long-term solutions. Act as a subject matter expert (SME) for supported applications and provide hands-on technical assistance to technical and non-technical stakeholders. Collaborate with development, infrastructure, helpdesk, and vendor teams to implement application enhancements, upgrades, and patches. Monitor application performance and availability. Create and maintain documentation, including knowledge base articles, Standard Operating Procedures (SOPs), support runbooks, and system configurations. Assist with deployment activities, change control, and release management processes. Support incident response activities and participate in post-incident reviews to ensure continuous improvement. Identify and implement automation opportunities to streamline support processes. Provide user training and support during onboarding, upgrades, or application transitions. Perform all other duties as assigned.

Requirements

• Bachelor’s degree in computer science, IT, or a related field, or equivalent on-the-job experience.
• Minimum of 5 years in application support required.
• Excellent problem-solving and documentation skills.
• Advanced proficiency in Microsoft Office Suite and SharePoint Administration.
• Strong knowledge of enterprise application environments, including web-based and client/server architectures.
• Experience supporting and troubleshooting IIS & SQL-based systems.
• Familiarity with ITIL-based support processes and ticketing systems.
• Solid understanding of Windows Server, IIS, Active Directory, and integrations.
• Proficiency in Endpoint Management tools such as ManageEngine Endpoint Central and Intune.
• Strong knowledge of email flow troubleshooting within Microsoft 365 environments.

Nice To Haves

• Experience in financial services or other highly regulated industries.
• Hands-on experience managing Windows Update processes and IIS.
• Familiarity with scripting languages such as PowerShell, Python, or Bash.
• Experience working with third-party vendors for application support and maintenance.
• Understanding of security best practices, compliance requirements (HIPAA, PCI-DSS, NIST, etc.), and data protection principles.

Responsibilities

• Maintain and oversee enterprise-level software applications to ensure performance, availability, and reliability.
• Provide technical troubleshooting, system integration, and user support.
• Serve as a liaison between IT, vendors, and business teams.
• Support core business applications, ensuring high availability and timely resolution of issues.
• Analyze, diagnose, and resolve application incidents and problems.
• Act as a subject matter expert (SME) for supported applications.
• Collaborate with development, infrastructure, helpdesk, and vendor teams.
• Monitor application performance and availability.
• Create and maintain documentation, including knowledge base articles and SOPs.
• Assist with deployment activities, change control, and release management processes.
• Support incident response activities and participate in post-incident reviews.
• Identify and implement automation opportunities to streamline support processes.
• Provide user training and support during onboarding, upgrades, or application transitions.

Benefits

• Opportunities for career growth and internal promotion.
• Strong company culture focused on employee development.
• Commitment to community service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees