This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
The position involves providing exceptional customer support for Ashley Furniture's systems and software. The role requires effective communication with customers to ensure their confidence in the team's commitment to delivering the best customer experience. The individual will troubleshoot and resolve issues impacting the company's systems, applications, and services, working closely with global development and operational teams to ensure rapid service restoration. Additionally, the role includes contributing to incident research and resolution efforts, following established processes to maintain service efficiency, and preventing issue recurrence through root cause analysis. Continuous development of expertise in systems and technology is essential, along with the improvement of incident resolution through knowledge management.
