SOPRA STERIA GROUP-posted 4 months ago
Full-time • Entry Level
Hybrid • Riverside, CA
5,001-10,000 employees
Professional, Scientific, and Technical Services

SBS is a global financial technology company that's helping banks and the financial services industry to reimagine how to operate in an increasingly digital world. SBS is a trusted partner of more than 1,500 financial institutions and large-scale lenders in 80 countries worldwide, including Santander, Société Générale, KCB Bank, Kensington Mortgages, Mercedes-Benz, and Toyota. Its cloud platform offers clients a composable architecture to digitize operations, ranging from banking, lending, compliance, to payments, and consumer and asset finance. With 5,000 employees in 50 offices, SBS is recognised as a Top 10 European Fintech company by IDC and as a leader in Omdia's Universe: Digital Banking Platforms.

  • Investigating, re-creating, and analysing incidents to identify root causes and propose both short-term fixes and long-term improvements.
  • Enhancing first-level resolution rates by following and contributing to robust support procedures.
  • Escalating complex issues to appropriate internal experts while maintaining ownership and visibility.
  • Collaborating regularly with customers, third-party vendors, and internal software teams to ensure effective incident management.
  • Contributing to continuous improvement initiatives, suggesting workarounds and fixes to restore normal service efficiently.
  • Growing your knowledge of our applications, banking processes, and support tools through technical and functional training.
  • A degree or Master's in Computer Science, Engineering or a related field, with 1-3 years of relevant experience.
  • Strong problem-solving skills with a logical, analytical mindset.
  • Excellent communication skills, able to explain technical issues to both technical and non-technical stakeholders.
  • Proficiency in SQL and MongoDB.
  • Solid understanding of Java and its use in backend systems.
  • Experience working with modern DevOps tools and environments, including: AWS, Docker, Kubernetes, Istio, Git.
  • Competitive salary: Circa £35,000
  • Health & Wellbeing: Private Medical Insurance, Health Cash Plan, Dental Insurance, Eye Care Vouchers, Flu Vaccinations
  • Hybrid working: Work from home three days per week, and join us in the office for the remaining two.
  • Finance & Protection: Life Assurance, Critical Illness Cover, Pension Plan, Long Service Awards, Payroll Giving, Fleet car provider
  • Leisure & Lifestyle: Cycle to Work Scheme, Holiday Trading, Travel Insurance
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