Application Support Analyst - Operations

Maxor National Pharmacy Services, LLC • Plano, TX

20h • Remote

About The Position

The Application Support Analyst - Operations provides technical and functional support for pharmacy-related applications and operational workflows. This role focuses on troubleshooting issues, resolving Helpdesk escalations, and ensuring smooth day-to-day operations for pharmacy systems. Responsibilities include assisting with outages, validating compliance reporting, and supporting end-users with application functionality. The position requires strong problem-solving skills, familiarity with pharmacy workflows, and the ability to work collaboratively in a fast-paced environment.
Position Location
This is a remote-based position within the Continental US.

Requirements

• 2+ years of experience in technical support, help desk, or application troubleshooting.
• Familiarity with pharmacy workflows and systems.
• High School Diploma or equivalent. Associate or bachelor’s Degree preferred or 5 years of equivalent experience in pharmacy-related field.

Nice To Haves

• Understanding of Pharmacy Operations workflows.
• Exposure to compliance reporting (e.g., PMP programs).
• Basic understanding of SDLC concepts and user acceptance testing.
• Experience with Microsoft Office Suite and ticketing systems (e.g., Jira, ServiceNow).
• Knowledge, Skills, and Abilities: Understanding of application development, implementation, and testing methodologies.
• Ability to triage hardware/software issues and escalate with actionable recommendations.
• Strong understanding of pharmacy operations workflows and familiarity healthcare interface standards (NCPDP D.0, ASAP 4.2B) is desirable.
• Working knowledge of Atlassian tools (Confluence, Jira) and basic SDLC concepts.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with application user testing and software maintenance processes.
• Skilled in creating training materials and workflow documentation.
• Excellent planning, organizational, and time management skills; able to prioritize and execute tasks in high-pressure environments.
• Strong interpersonal and communication skills, both verbal and written, with the ability to collaborate effectively across diverse teams.
• Basic knowledge of SDLC concepts.
• Pharmacy Technician Certification preferred.

Responsibilities

• Identify technical issues and user feedback related to VytlOne products; resolve problems and recommend enhancements to improve product quality and user experience.
• Provide advanced support to the VytlOne Pharmacy Service Operations Helpdesk, including troubleshooting outages, workflow issues, insurance, patient merges, interventions, claim pricing, and other operational concerns.
• Manage PMP reporting for all pharmacies for all licensed states: configure state-specific “drug of interest” lists, troubleshoot failed jobs, validate file acceptance, and correct errors to ensure compliance.
• Troubleshoot application and software issues across servers, databases, and desktops; document resolutions and changes.
• Participate in Helpdesk rotation after hours (weekdays and weekends) and assist with change control validations for IT, Admin, and Operations teams.
• Track and report time for CapEx, OpEx, and AddBack projects, including pharmacy implementations, closures, and UAT.
• Create and maintain user guides, SOPs, technical documentation, and training materials.
• Recommend process improvements based on incident trends and operational feedback.
• Consult with business units to define requirements, document workflows, and identify opportunities for process optimization.
• Support user acceptance testing and new system functionality releases.
• Provide end-user support and collaborate with cross-functional teams to resolve issues.
• Coordinate system upgrades, implementations, and performance improvement initiatives.
• Lead efforts to enhance team efficiency, knowledge sharing, and operational effectiveness.
• Undertake special projects as needed.

Benefits

• At VytlOne we offer a diverse and inclusive work culture that supports a flexible work model in a collaborative, innovative team-oriented environment.
• You’ll work with a mission-driven organization focused on improving healthcare outcomes
• Enjoy competitive compensation, a comprehensive health benefits package, and a supportive team environment including:
• Comprehensive mental health and wellbeing resources
• Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including a $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums
• Company-paid basic life/AD&D, short-term and long-term disability insurance
• Rx, dental, vision, other voluntary benefits, and FSA
• Employer-matched 401k Plan
• Industry-leading PTO plan
• And more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED