Application Support Analyst – JD Edwards

Tyndale House Publishers•Carol Stream, IL

4d•$65,000 - $75,000

About The Position

For more than 60 years, Tyndale has helped readers discover the life-giving truths of God’s Word. Today we’re one of the largest independently owned Christian publishers in the world. Though our business has grown, our mission remains the same: to open God’s Word to as many as possible in language they can relate to and understand. Are you a technically curious problem-solver who enjoys helping others succeed? As an Application Support Analyst – JD Edwards, you’ll provide day-to-day support for JDE and other critical business applications that enable Tyndale’s mission. This role is ideal for someone early in their ERP career who wants to deepen their JDE expertise while supporting business-critical processes in a collaborative, purpose-driven environment. You’ll work closely with IT leaders, system administrators, and business users to troubleshoot issues, improve workflows, and ensure our systems run smoothly—so our teams can focus on advancing the gospel through meaningful content.

Requirements

1–3 years of experience supporting JD Edwards or another ERP system
Foundational understanding of Finance, Procurement, Inventory, Sales, or Operations
Strong troubleshooting, documentation, and analytical skills
Clear, professional communication and a customer-service mindset
A collaborative approach that values teamwork and partnership

Nice To Haves

Experience with JDE Orchestrator, EDI, or integrations
Familiarity with JDE logs, UBEs, and processing options
Experience creating SOPs, training guides, or knowledge-base articles

Responsibilities

Serve as a frontline support resource for JD Edwards users, resolving access, navigation, and basic configuration issues
Perform password resets, role changes, and security request intake
Troubleshoot application errors, workflow challenges, and printing issues
Support onboarding and training for new system users
Analyze application errors, UBE failures, and system logs
Reproduce issues in non-production environments and document root causes
Assist with basic Orchestrator and integration troubleshooting
Perform controlled data corrections under system administrator guidance
Resolve stuck or incomplete transactions (orders, receipts, vouchers, etc.)
Create and maintain SOPs, user guides, and “how-to” documentation
Provide 1-on-1 or small-group training sessions
Assist with testing bug fixes, enhancements, and regression scenarios
Validate system behavior after updates or changes
Partner closely with the JDE System Administrator, developers, and IT leadership
Prepare clear, well-documented escalations when needed
Participate in support standups and prioritization discussions