Application Support Analyst - Information Technology

Ohio State University Physicians, Inc.-posted 2 months ago
$54,585 - $81,878/Yr
Full-time • Entry Level
Columbus, OH
1,001-5,000 employees
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This position is responsible for the design, configuration, testing, and implementation of the Epic Resolute PB module to meet our healthcare organization's billing and revenue cycle requirements. This role offers the opportunity to improve financial outcomes and patient satisfaction by optimizing billing processes and technology.

  • Utilize expertise to support new and existing applications.
  • Configure code, test and troubleshoot existing programs.
  • Analyze end user data and business needs to assure user-orientation and optimal program/system performance.
  • Proactively initiates and participates in IT workflow definition and monitoring of processes including Incident and Problem Management, IT Service Request and Task Management, Change Control Management, and IT Project Management.
  • Accurately and efficiently work to provide application workflow and functional analysis, build and configuration, unit and integrated testing, and plans for transition to application ongoing support.
  • Understand workflows with the objective to meet business needs.
  • Effectively test all code and programs prior to releasing them to the quality assurance (QA) team.
  • Resolve all test issues in a timely manner.
  • Collaborate with the QA team to identify test cases and create/mine test data to enable a thorough test of all deliverables.
  • Respond to all inquiries and issues in a timely manner as the developed code/program moves through the testing process and ultimately into production.
  • Provide implementation/production support as required.
  • Evaluate and understand dependencies between applications to understand if making a change in one application would have a negative impact in another application.
  • Use knowledge of assigned application(s) to help resolve issues and drive optimal business solutions.
  • Maintain up-to-date application knowledge and understanding of how the business uses the applications in their workflows.
  • Partner with others to gather requirements and goals to drive optimal solutions.
  • Evaluate, troubleshoot and lead root-cause analysis for production issues and system failures; determine corrective action and improvements to prevent recurrence.
  • Proactively provide subject matter expertise regarding assigned application(s) to other members of the technology and business teams to ensure quality and minimize impact on other applications and business processes.
  • Proactively share knowledge and collaborate with IT teams to ensure quick and effective responses to customer needs.
  • Bachelor’s degree or combination of education and related work experience, equaling 5 years.
  • Basic understanding of the Software Development Life-Cycle (SDLC).
  • Demonstrated working knowledge and expertise of healthcare processes and application system coordination.
  • EPIC certification is required (either upon employment acceptance or obtained within 6 months of employment in position).
  • Flexible, competitive benefit package.
  • Medical, dental, vision insurance.
  • Health reimbursement accounts.
  • Flexible spending accounts.
  • Retirement plan.
  • Employee assistance program.
  • Paid time off.
  • Holidays.
  • Wellness program.
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