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The Application Support Analyst - Customer Relationship Management (CRM) provides both internal and external technical support for company software with primary focus on the operational side of Ozinga. This position is responsible for implementing, upgrading, and maintaining programs and processes, working with databases, file systems, and integrations using a variety of tools. The Application Support Analyst - Customer Relationship Management (CRM) must have the ability to work in a fast-paced and focused environment while maintaining a positive team culture.