Application Support Advisor

Fiserv • Berkeley Heights, NJ

76d • $100,000 - $165,600 • Onsite

About The Position

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Requirements

• Bachelor's degree in computer science/information systems, or equivalent.
• 7+ years of IT experience with a background in development or operations support.
• Direct experience in Windows Systems Administration and/or Windows development.
• Experience with CA Server Automation, Windows, SQL servers and databases.
• Experienced in Agile and DevOps environments.
• Good understanding of data communications protocols such as TCP/IP.
• Strong analytical problem-solving ability.
• Solid experience scripting in PowerShell.
• Ability to work off hours/weekends and 24x7 on-call when required.
• Maintain and/or create technical support documentation.

Nice To Haves

• 5+ years' experience with software automation technologies.
• ATM application knowledge.
• Exposure to automated testing and willingness to master and implement.
• Willingness to learn and maintain legacy applications.
• Basic knowledge of Linux.
• Knowledge of Azure.

Responsibilities

• Support utilities and applications for managing services configurations.
• Address client/vendor/internal escalated requests for assistance.
• Engage with implementation teams on the build-out of applications.
• Provide business continuity support for the Cash and Logistics products.
• Perform CA Server Automation which includes CA ITCM.
• Troubleshoot Windows systems within non-production and production multi-tier environments.
• Create application monitoring scripts and automate alerts for log file problems.
• Recommend performance and infrastructure capacity improvements.
• Review turnover artifacts to ensure completion prior to executing production installs.
• Support applications that support the Managed Services ATM fleet and Cash and Logistics.
• Coordinate cross-functional departments to identify project issues and monitor action items.
• Ensure monitoring alerts and system events are risk assessed and prioritized.
• Demonstrate critical thinking and provide options and recommendations for resolving issues.

Benefits

• Annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards.

What This Job Offers

• Job Type: Full-time
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree