Application Support - Advisor I

Fiserv • Berkeley Heights, NJ

94d • $110,000 - $186,000 • Onsite

About The Position

As an Application Support Advisor level person, you will support Tandem Systems and/or Tandem development which will be used to focus on production and non-production technology systems. Your day-to-day responsibilities will include working in a fast-paced environment: to develop support utilities and applications for managing EPOC online application systems; implementation of core processing configurations; implementation of all code releases required to support the online application system; addressing client/vendor/internal escalated requests for assistance; engaging with implementation, systems, and/or development teams on the build-out of Tandem services; improving execution by scripting of repetitive tasks, and automate error notification. You must have an overall understanding of DevOps and fundamentals of multi-tier application support. You will lead the rotating on-call schedule, project participation, and business continuity support for the Payments EPOC Authorization processing on Tandem Non-Stop hardware. Maintain and develop scripting alerts to monitor production systems, respond to and troubleshoot escalated incidents. You should have great communication skills, as the role periodically interfaces with clients, vendors and business partners. Knowledge and familiarity with other HP-Nonstop service products and services. Familiarity with Linux/Unix environment support a plus.

Requirements

• 7+ years of IT experience with background in development or operations support.
• Hands-on experience using Tandem/HP Non-Stop.
• Bachelor's degree in computer science or equivalent formal technical training.
• 5 years in support of a transaction processing, internet application or internet banking.
• Experienced in Tandem/HP Non-Stop, Pathway, TEdit, Peruse, Enform, Tacl, Netbatch, SCUP, Oracle/Golden Gate, SFTP, EMV technology.
• Strong analytical problem-solving ability.
• Ability to work off hours/weekends and 24x7 on-call when required.
• Knowledge of Office 365 (Excel, Word, MS Access).

Nice To Haves

• 7+ years' experience with Tandem systems and/or development.
• 5+ years' experience supporting services, micro-services, and n-tier systems.
• 5+ years' experience with software automation technologies.
• Exposure to automated testing and willingness to master and implement.
• Willingness to learn and maintain legacy applications.

Responsibilities

• Provide 24x7 support of production applications on a rotating on-call support basis.
• Participate in resolution of escalated incident calls.
• Address Service Point escalated issues impacting FIs, transaction and authorization processing.
• Troubleshoot issues within production and non-production multi-tier environments.
• Execute Service Point requests for questions, escalated SEV or redirect client issues.
• Make sensitive/critical configuration changes to the EPOC Switch, Auth path, ACCEL Network.
• Recommend and/or create application monitoring scripts and automate alerts.
• Work with Change Management/Release Managers on the evaluation of change events.
• Participate in code and infrastructure patch installations or fallbacks.
• Validate systems are operating as they should after installations.
• Assume Network coordination and triage during system maintenance and high priority severity events.
• Participate in assigned projects representing the Debit Support organization.

Benefits

• Paid holidays and generous time off policies.
• Recharge & Refuel time for qualifying associates.
• Free counseling through EAP.
• Competitive salaries.
• 401(k) Savings Plan.
• Employee Stock Purchase Plan.
• Living Proof program for recognition.
• Medical, dental, vision, life and disability insurance options.
• Well-being resources through Fuel Your Life program.
• Training, development, certification, and internal mobility opportunities.
• Employee Resource Groups promoting diverse and inclusive culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree