Application Support Administrator

Marsh McLennan • White Plains, NY

79d • Remote

About The Position

As our Application Support Administrator on the User Support Team, you'll review incoming Help Desk tickets to provide technical support and troubleshooting for applications, resolving issues in a timely manner to minimize downtime and ensure optimal performance. You'll assist in escalating unresolved issues and provide prompt feedback to the internal customers. As the Application Support Administrator, you will be managing user access and permissions, ensuring data security and compliance with company policies.

Requirements

• Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications such as Sagitta, BenefitPoint, ImageRight.
• Experience working in a Help Desk environment such as ServiceNow.
• Excellent attention to detail with proven organizational and time management skills.
• Ability to work within a team environment and prioritize tasks in a fast-paced environment.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.

Nice To Haves

• Proficient with the Windows Operating Systems and MS Office products.
• Some insurance agency experience preferred.
• Knowledge of applications such as Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, Erlon is helpful but not required.

Responsibilities

• Review incoming Help Desk tickets to provide technical support and troubleshooting for applications.
• Resolve issues in a timely manner to minimize downtime and ensure optimal performance.
• Assist in escalating unresolved issues and provide prompt feedback to internal customers.
• Manage user access and permissions, ensuring data security and compliance with company policies.

Benefits

• Generous time off, including personal and volunteering.
• Tuition reimbursement and professional development opportunities.
• Remote Work.
• Charitable contribution match programs.
• Stock purchase opportunities.

What This Job Offers

• Job Type: Full-time
• Industry: Insurance Carriers and Related Activities