Application Supervisor

New York City, NY • Bronx, NY

65d

About The Position

The Administration for Children's Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services, and provides subsidized childcare vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement and programs for youth in the community. The Division of Child Protection (DCP) is charged with investigating all allegations of child abuse and maltreatment that the city receives from the New York Statewide Central Register of Child Abuse and Maltreatment. The Division of Child Protection encompasses Child Protective and Placement Services. Child Protective Services include the Child Protective Borough Offices, Family Preservation and Family Services Unit, Emergency Children's Services (ECS), and the Office of Special Investigations (OSI). In each DCP borough and program office, an Administration or "Admin" team provides a catalog of critical support functions, enabling child protective staff to focus on supporting our children and families. Each Application Unit is overseen by an Application Supervisor who is responsible for quality assurance and resolving issues within their Application's Unit. Each Application Supervisor monitors the work of subordinates; coach subordinates to correct errors and minimize potential for future errors; prioritizes cases, and identifies and flags special concerns, based upon subject-matter expertise in social work and clinical practice; and ensures that pending case assignment rates are appropriately equalized among the zone and Borough or Program child protective units. Under the general supervision of the Child Protective Manager, the Application Supervisor will be responsible for the following:

Requirements

• A baccalaureate degree from an accredited college or university including or supplemented by 24 semester credits in one or a combination of the following fields: social work, psychology, sociology, human services, criminal justice, education (including early childhood), nursing or cultural anthropology, at least 12 of which must have been in one of these disciplines, and 30 semester credits toward a Masters of Social Work or a graduate degree in a related field, and at least eighteen months of child welfare casework experience.

Nice To Haves

• Excellent communications skills
• Ability to deal tactfully and effectively with diverse constituencies
• Familiarity working with NYC's diverse communities
• Knowledge of the NY State Connections comprehensive case management system, or other automated child welfare systems
• Bilingual ability to communicate clearly in Spanish or other languages is considered a plus for this position

Responsibilities

• Review work submitted by subordinates in Connections for accuracy prior to forwarding to appropriate units
• Submit cases expeditiously to protective units so that all required mandates could be adhered to case submitted within 4 hours of receipt from SCR
• Conduct individual and unit weekly conferences
• Review new intake and assign pending immediately upon receipt of case
• Maintain adequate coverage during regular business hours and vacations
• Schedule appropriate training where needed
• Maintain and monitor Time and Leave in accordance with Agency policy and procedure
• Address staff issues and document staff for disciplinary actions
• CWSS Level II retrieve cases directly from mandated and non-mandated sources when the State Central Registry is not working

Benefits

• Public Service Loan Forgiveness
• As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Justice, Public Order, and Safety Activities
• Number of Employees: 101-250 employees