Application Specialist - Remote - NJ/PA Area
About The Position
The remote-based Field Application Specialist will be responsible for offering overall product expertise, application knowledge, and technical support along each step of the customer process for the Bioreactor Technology products, including the Ambr portfolio. The main mission is to ensure the successful application, implementation, qualification, and use of our products by supporting sales for product positioning and demonstration and customers for application development work, initial startup, training, and troubleshooting. This is a remote/field-based position out of the NJ/PA area and will assist with customers locally and be responsible for customers in the PA/NJ/DE/MD/VA areas. Travel for this position may be up to 50% at times, based on customer need, and some international travel may be required. What you will accomplish together with us: Collaborate with the account management team for customer discussions on existing products through product presentations, demonstrations, demos and trials, and application studies Collaborate with account management in the customer process, URS analysis, and technical response, and lead customer evaluations to help position products in line with the application requirements. Strategize with assigned Account Managers to generate value-adding activities according to customer and business needs. Provide technical qualification of sales opportunities to ensure appropriate positioning of technology within the customer application Provide technical support proactively, answer inquiries and resolve implementation problems in the field for customers Support new products through close collaboration with beta site testing, product demonstrations/discussions, and information gathering Support Quality Department in the quality complaint process by troubleshooting and analyzing customers' processes for better investigation and resolution Ensure training of customers on new technologies and support initial start-up operations Support regional marketing initiatives Be responsible for the assigned product line to support sales target achievement in the defined territory Support the development of strong relationships with accounts within the assigned sales territory Report on competitors' product implementation & presence within the territory by feedback to the Application Services and Product Management Team Required interface with product/project/division management with the willingness and ability to interact at various levels (sales, technical, customers)
Requirements
- Bachelor's degree in biological/life sciences and/or engineering
- 2+ Years biopharmaceutical industry experience in Upstream Bioprocess development and/or MSAT
- Product and application expertise in bioreactors and supporting technologies, multi-parallel bioreactors (Ambr), stir tank bioreactor platforms, and hands-on experience for key applications regarding USP, including bioreactor scale-up and scale-down
- Multi-task and prioritize activities accordingly
- Ability to lift 35+ pounds
- Self-motivated; team player
- Excellent communication and presentation skills
Nice To Haves
- Process development and/or characterization experience
- cGMP experience and automation
- Proficiency in Windows-based software packages including Word, Excel, PowerPoint, and Outlook, Statistics
- Identification with our core values: Sustainability, Openness, Enjoyment
Responsibilities
- Collaborate with the account management team for customer discussions on existing products through product presentations, demonstrations, demos and trials, and application studies
- Collaborate with account management in the customer process, URS analysis, and technical response, and lead customer evaluations to help position products in line with the application requirements.
- Strategize with assigned Account Managers to generate value-adding activities according to customer and business needs.
- Provide technical qualification of sales opportunities to ensure appropriate positioning of technology within the customer application
- Provide technical support proactively, answer inquiries and resolve implementation problems in the field for customers
- Support new products through close collaboration with beta site testing, product demonstrations/discussions, and information gathering
- Support Quality Department in the quality complaint process by troubleshooting and analyzing customers' processes for better investigation and resolution
- Ensure training of customers on new technologies and support initial start-up operations
- Support regional marketing initiatives
- Be responsible for the assigned product line to support sales target achievement in the defined territory
- Support the development of strong relationships with accounts within the assigned sales territory
- Report on competitors' product implementation & presence within the territory by feedback to the Application Services and Product Management Team
- Required interface with product/project/division management with the willingness and ability to interact at various levels (sales, technical, customers)
Benefits
- Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
- Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
- Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
- Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
- Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
- Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
- Retirement Savings Plan: 401 k (with generous company match)
- Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
- Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
- Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
