About The Position

Responsible for supporting and enhancing internal and vendor-managed applications within the IT Operations team.

Requirements

  • Three (3) - five (5) years of experience in application support, software development, or a related IT role.
  • Experience working across diverse business areas and with external vendors.
  • Works independently with minimal supervision while managing multiple priorities.
  • Strong understanding of application integration and data flow concepts.
  • Proficiency in SQL and familiarity with Microsoft technologies.
  • Strong technical acumen.
  • Ability to collaborate with internal stakeholders.
  • Deep understanding of application interfaces and data flows.
  • Associate's or Bachelor's degree in Computer Science or a related field preferred.
  • Ability to travel to all locations as well as ability to travel overnight, as needed for meetings, projects, training, seminars, etc.

Nice To Haves

  • Familiarity with CI/CD pipelines is a plus.

Responsibilities

  • Collaborates with business units to understand requirements and delivers effective application support.
  • Develops and executes test plans to validate code and system changes.
  • Adheres to change control procedures for migrating code from test to production environments.
  • Documents and maintains process flows, technical procedures, and system configurations.
  • Identifies and implements process efficiencies through automation and optimization.
  • Supports application performance and availability in accordance with defined SLAs.
  • Serves as a subject matter expert for a wide range of internal and third-party applications.
  • Assists with server-class installations and upgrades in collaboration with vendors and system engineers.
  • Installs, configures, and manages Microsoft SQL Server environments.
  • Writes and optimizes SQL queries; designs logical table relationships.
  • Implements and manages Microsoft security structures and access controls.
  • Participates in project lifecycle activities from development through testing and implementation.
  • Provides regular updates on task and ticket progress to management.
  • Assists with managing cloud-based databases, including basic performance tuning, backup/recovery, and security tasks under guidance.
  • Supports cloud infrastructure initiatives and gains exposure to platforms such as Azure.
  • Contributes to automation efforts (e.g., PowerShell) for routine tasks and process improvements.
  • Participates in project implementation activities, including planning, testing, and deployment phases.
  • Follows internal policies and assists in ensuring compliance with regulatory and security standards.
  • Collaborates with senior team members on DevOps practices.
  • Regular and predictable attendance is an essential requirement of the position.
  • Responsible for the completion of all compliance training related to the position.
  • Understands all applicable laws and regulations that apply to the position and comply with the requirement
  • Performs all other duties as assigned.

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What This Job Offers

Job Type

Full-time

Career Level

Mid Level

Industry

Credit Intermediation and Related Activities

Education Level

Associate degree

Number of Employees

1,001-5,000 employees

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