Application Specialist I

Kforce • Phoenix, AZ

27d

About The Position

Kforce has a client in Phoenix, AZ that is seeking a detail-oriented and technically skilled Application Specialist I to join our IT support team. Summary: In this role, you will provide second-level support for critical business applications, ensuring smooth operation and timely resolution of issues. You will work closely with frontline IT support, investigate escalated incidents, and fulfill application-specific service requests.

Requirements

• Experience with knowledge management systems and methodologies
• Familiarity with IT Service Management (ITSM) processes and tools
• Proven ability to support enterprise-level applications in a virtual environment
• Strong analytical skills and understanding of problem identification techniques
• Hands-on experience supporting technology systems
• Proficiency in writing SQL queries for data retrieval and manipulation

Nice To Haves

• Previous experience with InfoPro and/or AS400 would be a plus

Responsibilities

• Troubleshoot and resolve application-related incidents and service requests
• Prioritize and schedule tasks to minimize business disruption
• Apply temporary fixes and workarounds to maintain application functionality and security
• Document solutions and update the knowledge base to support future issue resolution
• Communicate clearly and promptly with stakeholders regarding new or ongoing issues
• Perform after-hours data changes on production systems as needed
• Take on additional duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees