Application Specialist I

Professional Case Management

1d•$63,800 - $90,900•Remote

About The Position

Put your talents to work at PCM! Whether you work in our Home Care, Clinical Research, Impairments, or Catastrophic Care division, you will support our mission to deliver care and other services that enhance the quality of life of our clients. Be a part of our dynamic client-focused team and make a difference in your career! EmVenio is looking to hire a FULLY remote Application Specialist I. This role helps keep EmVenio research applications running smoothly and operating properly, resolves tickets and provides administrative and technical support and guidance on company applications to users, troubleshoots issues and maintains applications with regular updates. This candidate will also write support and procedure documents, help develop requirements and detailed specifications and works according to those requirements and specifications.

Requirements

Bachelor’s degree in a relevant field is preferred.
Previous industry experience, preferably working as a site coordinator, or clinical CRO experience, or similar service provider or equivalent strongly preferred.
Ability to gain and retain a full and complete understanding of the functionality, data, and relation of assigned applications.
Excellent organizational skills, including ability to manage complex spreadsheets.
Must have the ability to maintain confidentiality and work independently in a fast-paced environment.
Excellent oral and written communication skills and the ability to communicate effectively with all levels within the organization and with external parties.
Attention to detail and accuracy is essential.
Must possess excellent interpersonal skills.
Must have the ability to build and maintain positive relationships with management, peers, subordinates, and external partners.
Must display strong analytical and problem-solving skills.
Experience working in an Electronic Data Capture or electronic Source Document application environment (e.g., configuring, loading data, troubleshooting) preferred.
Ability to travel 0-10%.

Responsibilities

Coaches users on application functionality and best practices.
Gathers business requirements from end-users to enhance application efficiencies.
Maintains application functionality and identifies applications’ deficiencies; implements improvements.
Assembles, analyzes, and evaluates data to make appropriate and well-reasoned recommendations and decisions to support the business and project teams.
Trains/coaches users on application enhancements.
Familiarity with reports and creating reports (e.g., Salesforce).
Guides and/or assists users on report creation.
Initiates bulk load data into systems for users and maintenance of system.
Plans and executes application configuration, communication, and results.
Documents procedures and processes to ensure repeatability and data sharing.
Develops and maintains relationships within the organization and/or with external partners and understands the unique needs of each partnership.
Delivers timely, impactful work products in alignment with business development strategies and goals.
Monitors, reviews, and maintains access control to applications.
Supports end users as a power-user in applications, performing high-level tasks.
Administers and supports business functions around applications, such as administering training (enrolling and guiding users) within applications’ training environments.
Fields users’ questions about applications.
Troubleshoots and solves users’ problems using applications.
Participates in Company or Sponsor-required training programs.
Performs other duties as assigned.
Travels as needed.