Application Specialist I

Mark-Taylor • Scottsdale, AZ

1d • Onsite

About The Position

Mark-Taylor is the region's longest-standing investment manager, developer and owner of Class-A multifamily real estate on behalf of numerous third-party owners. We are proud to be recognized as Ranking Arizonas #1 Multifamily Builder and Manager, a Best Place to Work in the Multifamily Industry, Healthiest Employer by the Phoenix Business Journal, and more. As our portfolio continues to grow, so do our Integrated Operations Network! Mark-Taylor is hiring an Application Specialist I, to assisting prospective residents with application submissions and ensuring the accurate collection and review of required documentation. As an Application Specialist I, you will work at our Corporate office located in McCormick Ranch neighborhood of Scottsdale, AZ. You will represent the Mark-Taylor by effectively collaborating with onsite community teams to facilitate a smooth and efficient application process. You're Excited About This Role Because You Will: Guide prospective residents through the application process, providing clear instructions on requirements, fees, and timelines. Address applicant questions or concerns, offering professional support to ensure a positive experience. Verify basic applicant information, such as income, employment, and rental history, using standard checklists. Process incoming rental applications, ensuring all required documents are received. Respond and communicate to basic inquiries about the application process and timeline. Communicate with onsite community teams to facilitate the review and approval of applications. Ensure all applications are processed in compliance with Fair Housing Laws and company policies. Efficiently type, prepare, and send leases accurately to prospective residents. Handle sensitive applicant information with confidentiality and professionalism. Follow standard operating procedures to ensure accuracy and compliance. Participate in ongoing training and development through Mark-Taylor programs and San Casa virtual learning to stay updated on policies and best practices.

Requirements

• 1+ year of experience as a Leasing Consultant, or in customer service, sales, or contact center role.
• Attention to detail, familiarity with multifamily housing applications, and excellent communication skills.
• Intermediate computer skills with the ability to quickly learn new systems

Nice To Haves

• experience with ResMan or property management software is preferred.
• Strong communication

Responsibilities

• Guide prospective residents through the application process, providing clear instructions on requirements, fees, and timelines.
• Address applicant questions or concerns, offering professional support to ensure a positive experience.
• Verify basic applicant information, such as income, employment, and rental history, using standard checklists.
• Process incoming rental applications, ensuring all required documents are received.
• Respond and communicate to basic inquiries about the application process and timeline.
• Communicate with onsite community teams to facilitate the review and approval of applications.
• Ensure all applications are processed in compliance with Fair Housing Laws and company policies.
• Efficiently type, prepare, and send leases accurately to prospective residents.
• Handle sensitive applicant information with confidentiality and professionalism.
• Follow standard operating procedures to ensure accuracy and compliance.
• Participate in ongoing training and development through Mark-Taylor programs and San Casa virtual learning to stay updated on policies and best practices.

Benefits

• Opportunities for career growth
• Employee referral program
• Paid time off, paid sick time, paid holidays, paid volunteer time
• Medical, dental, vision benefits, including paid parental leave
• 401k with company match
• Employee appreciation events
• MT Wellness program with optional Gympass membership
• Access to all Mark-Taylor Residential amenities (including our resort-style pools and fitness centers)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed