Application Solutions Engineer II

Troutman Pepper Hamilton Sanders • Atlanta, GA

12d • $100,000 - $120,000

About The Position

We are always seeking talented, motivated, growth-minded, and creative individuals. Our firm is committed to providing employee support and advancement, while embracing inclusion and innovation as keys to a stronger future. We invite you to explore the position below and to submit your application to join our team! The Applications Development department manages the Firm’s enterprise software, business intelligence systems, and integrations, providing top-tier support for related issues. The Application Solutions Engineer provides subject matter expertise as well as lead business process documentation, process improvement, business process automation, third-party software implementations, API integrations, cloud technology support, legal tech trend analysis, and software feature optimization, while also supporting the Firm’s broader technology systems and ensuring continued capability development for the broader team.

Requirements

• Strong knowledge of enterprise software environments and systems integration techniques.
• Excellent problem-solving skills with the ability to analyze technology and business process issues to formulate and implement solutions.
• High levels of familiarity with computer industry products and services, especially those used in the legal industry.
• Comfortable with OS-level scripting languages such as PowerShell, batch files, shell scripts, or others.
• Advanced knowledge of Windows OS.
• Intermediate knowledge of networking and security principles.
• Basic knowledge of SQL, with the ability to query database tables and understand database structures and relationships to diagnose data-related application issues.
• Demonstrated ability to develop strong working relationships across teams and levels, with strong experience in client-service delivery.
• Ability to communicate and collaborate effectively with peers, stakeholders, and cross-functional teams on support-related tasks and ongoing initiatives.
• Excellent written, oral, interpersonal, and presentation skills.
• Ability to work extended hours with little notice.
• Bachelor’s degree or any combination of training, education and experience that demonstrates the ability to perform the essential duties of the position.
• Minimum three (3) years of application support and implementation experience.
• Experience with Microsoft server and desktop OS support.
• Proven experience in overseeing the design, development, and implementation of software systems, applications, and related products.

Nice To Haves

• Familiarity with Aderant, iManage, and legal industry software is highly desirable.

Responsibilities

• Serve as a subject matter expert (SME) for middleware technologies and automation platforms and mentoring junior staff.
• Assist in bi-annually disaster recovery (DR) exercises, ensuring functionality and server restoration.
• Lead root cause analysis (RCA) for critical incidents, document findings, and implement solutions.
• Develop and maintain PowerShell scripts, monitor the health of automation processes and collaborate with developers to resolve issues.
• Collaborate with software vendors and stakeholders to optimize third-party applications and integrations.
• Monitor system and middleware performance metrics to proactively identify and resolve issues.
• Participate in architectural reviews and provide input on system design decisions related to application infrastructure and integrations.
• Support Accounting month-end activities by monitoring application performance and system stability during critical financial processes.
• Provide ticket triage and third-level technical support for firm technology systems, including backend application support, system administration, automation, and DevOps practices. This includes working with application data, building API integrations for enterprise projects, and scripting with PowerShell and SQL.
• Participate in an on-call rotation to support after-hours system issues.
• Manage, implement, test, document, and support firm technology systems, with a focus on data quality, application-based solutions, and resolving system issues.
• Collaborate with support, training, engineers, developers, and database administrators to deliver scalable, reliable, and user-friendly solutions, particularly for Accounting, Information Governance, and Training departments.
• Follow CIO Organization and Application Development team standards, processes, and governance policies (e.g., change management, security, compliance).
• Deliver cross-training to Application Development team members specific technologies and assignments, including middleware, automation platforms, and related tools.
• Guide development and maintenance of operational procedures and business process documentation by more junior team members to support firm systems and identify opportunities for training or automation; develop and maintain procedural documentation as assigned.
• Use tools such as PowerShell and Microsoft Azure to automate operations, improve system efficiency, and reduce manual support tasks.
• Conduct research into software application products and services to support project planning, solution evaluation, and firm system support.
• Contribute to project planning and implementation efforts, including evaluating and deploying SaaS solutions with attention to configuration, security, and data migration.
• Provide technical leadership for the testing and evaluation of new and existing applications, ensuring readiness for deployment and training.
• Keep Support and Training teams informed of upcoming system changes and environmental updates.
• Stay current with industry and legal practice trends, continuously developing skills and knowledge to enhance processes and team capabilities.
• Complete annual security training to ensure information is used appropriately to protect the Firm’s data and infrastructure, in compliance with Firm policies on access, classification, security, and privacy.
• Maintain confidentiality of information.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees