Application Services Representative

Crump

20h

About The Position

Why Crump? We understand that our teammates are more alike than we are different and that we are One Crump. Supported by leading technology tools and a collaborative work model, we empower our people to serve clients and support each other. Strong brands are built through consistent delivery of a company’s value proposition – for both its employees and its customers. At Crump, we believe in investing in the teammates who work for us, supporting the business goals of the myriad professionals who work with us so they can best meet their clients’ needs, and bettering the communities that house our teammates. These beliefs have allowed Crump to maintain our standing as an industry top performer, not only as measured by sales results but, more importantly, by consistent customer and employee satisfaction and retention. Job Summary Responsible for working with key internal and external customers to effectively process all application requirements. This will include but not limited to interviews, application set-up, policy issue and delivery requirements. Take ownership of complex and escalated situations to provide the perfect client experience.

Requirements

Bachelor’s degree or equivalent education, training and work-related experience
2+ years clerical and/or administrative experience
Experience with PC’s in a Windows environment
Effective interpersonal and written communication skills
Ability to provide excellent customer service to both internal and external customers
Effective time management skills
Ability to prioritize and accomplish multiple tasks simultaneously
Capable of working independently as well as in a team environment
Ability to work in a self-directed fashion
Demonstrated proficiency in basic computer applications such as Microsoft Office software products
Ability to analyze problems and develop solutions
Ability to communicate with individuals at all levels of the organization
Proficiency with office equipment including fax machines, copiers, telephone systems, etc.

Nice To Haves

LOMA ACS designation (preferred)

Responsibilities

Correspond with internal and external partners to obtain/clarify information
Respond to and research questions from customers (internal/external) to resolve escalated issues
Conduct audits as requested to validate information from customer to system entry.
Proper check handling and mailing of all application requirements via preferred mailing methods