Application Programmer Specialist

University of Georgia-posted 2 months ago
Athens, GA
Educational Services
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This position works closely with the application programmer principal providing application development and support for the housing information management system. This position plays a crucial role in supporting processes within University Housing, including but not limited to assignments processes for more than 9,000 students, portal configuration and maintenance, residential programs support and integrations with university systems. This position will document workflows and business processes by creating process maps, capturing desired states while identifying gaps in process, operations, and technology. The application programmer specialist will work independently on day-to-day tasks and will coordinate with the application programmer principal on final decisions on task changes or when new implementations are needed.

  • Provide oversight for portal preparations and technical support for assignments processes, including but not limited to registration, room sign-up, contracting and assignment change requests.
  • Conduct audits to ensure an efficient approach to benefit students and staff.
  • Maintain room space inventory in assignments database system including rent amount and configuration for current and future academic terms.
  • Maintain room space inventory for student and program classifications, working closely with housing staff and partner groups to correctly configure required spaces.
  • Ensure 100% accuracy of contract and addendum text on all registration and assignment change portal sections.
  • Process all scheduled and unscheduled applications and contracting in coordination with the future and current assignments specialists.
  • Assist the conferences coordinator with training and process flow as needed for the conferences season.
  • Manage StarRez web production and StarRez web development security groups configurations and implement a sound user access management solution.
  • Manage portal user access.
  • Submit StarCare account creations and removals when necessary.
  • Design and create custom reports, forms and dashboards to meet the stakeholders needs.
  • Design, test and implement custom processes and procedures through analysis of current systems to improve system performance, process efficiency, and process effectiveness.
  • Ensure system features continue to meet the needs of stakeholders; test and evaluate upgraded versions of software.
  • Continually review current processes to identify potential improvements and bridge gaps between business operations, information technology, and student-facing housing operations.
  • Perform analysis of workflows, data collection processes, regulatory requirements, and reporting requirements to translate business requirements into data and technical specifications.
  • Identify and create innovative solutions to complex problems in partnership with internal and external stakeholders.
  • Design testing scenarios to validate applications, functions, and processes to determine the effectiveness of proposed solutions.
  • Provide direction, guidance, and in-house support for end-user concerns.
  • Document requests for system or process enhancements or integrations with other campus systems.
  • Manage and prioritize work requests.
  • Serve as a liaison between University Housing and StarCare for support inquiries.
  • Prepare reports and provide analyses on office operations, utilizing resources such as the housing database and Microsoft Excel.
  • Serve on departmental and university committees and task forces and participate in other developmental activities.
  • Develop and/or provide documentation and training to department staff for relevant office functions.
  • Create and update detailed documentation of processes to include into the standard operating procedures for the department.
  • Create a repository for all department user to access training documentation.
  • Liaison with campus technical support staff to ensure all exports and imports are scheduled and completing successfully.
  • Coordinate with the Associate Director for Assignments and Contracts to ensure correct terms are being exported to Genetec.
  • Develop data export processes utilizing StarRez REST API and/or flat file to transmit to other university systems and data reporting software.
  • Bachelor's degree in a related field or equivalent.
  • Considerable knowledge of computerized information systems including the operation and maintenance of data files.
  • Experience analyzing and understanding unfamiliar business processes or performing root cause analysis to identify problems and opportunities.
  • Strong organization and analytical skills.
  • Some knowledge in the use of data processing equipment and interpret computer terminology, data, standards and instructions.
  • Excellent customer engagement skills, including the ability to assess needs, resolve problems, and manage expectations.
  • Strong organization and process improvement skills.
  • Excellent communication skills and expertise to train stakeholders.
  • Maintain confidentiality of office information and records.
  • Familiarity with Microsoft Office suite sufficient to accomplish work assignments.
  • Experience with UGA business practices or other college or university business practices.
  • Previous use of StarRez software.
  • Experience in XML and JSON web services, utilizing REST APIs.
  • Basic understanding of C# programming language.
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