Application Production Support Enginner

Infosys • Charlotte, NC

153d

About The Position

Infosys is seeking for an Application Production Support Engineer for L2/L3 support team where you will interface with key stakeholders and apply your technical proficiency across various aspects of application support for our client using various Monitoring tools to perform fault analysis, failure avoidance and diagnosis and resolution for any impacting issues in a distributed environment. You will be working closely with development and engineering team to provide input on new functionality and system performance, capacity management, monitoring and testing of infra upgrades and platform releases. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Requirements

• Candidate must be located within commuting distance of Charlotte, NC, or willing to relocate.
• Bachelor's degree or foreign equivalent required from an accredited institution, or three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of experience in Information Technology.
• Hands-on experience in Production support activities for critical business applications.
• Hands-on experience in AWS services like Step functions, AWS Lambda, Rest APIs, Kafka.
• Perform in-depth log analysis to identify and diagnose issues in production systems.
• L2 support and troubleshooting issues in C++/Java based production application codes (via Visual Studio).
• Experience in debugging issues in SQL/PostgreSQL/Oracle database systems.
• Troubleshoot job failures in Control-M.
• Utilize monitoring tools like Grafana, DataDog, Splunk, AppDynamics, CloudWatch.

Nice To Haves

• Experience with production support environment.
• Good communication and analytical skills.
• Experience and desire to work in a Global delivery environment.
• Ability to work on agile projects within the database team.

Responsibilities

• Interface with key stakeholders and apply technical proficiency across various aspects of application support.
• Perform fault analysis, failure avoidance, diagnosis, and resolution for impacting issues in a distributed environment.
• Work closely with development and engineering teams to provide input on new functionality and system performance.
• Manage capacity, monitoring, and testing of infrastructure upgrades and platform releases.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees