Application Performance Management Team Lead

Axos Bank•Los Angeles, CA

18d•$90,000 - $120,000

About The Position

Axos Bank has an exciting opportunity as we are seeking a Lead role for a new team that will be defining and executing within the Application Performance Management (APM) space. As a member of the APM team, the Lead is responsible for working with various Business Units across the Axos Enterprise to establish Key Performance Indicators (KPI’s) that will be measured consistently to ensure stability and overall application/system health based on established thresholds. Your experience working with and configuring performance related tools, such as Cisco AppDynamics (AppD)/1000Eyes, will be the main focus. The Lead will utilize AppD and other tools to monitor and measure areas within Axos through dashboards and reporting on an ongoing and consistent basis. Will work closely with members of the Project, Product, and Development teams to meet agreed-upon deliverables. Provides technical leadership and direction in the areas of application testing, to include: performance, load, chaos. synthetic and others. Leads an APM team and will be responsible for career pathing, coaching, and training of multiple direct reports. Partners with the Project, Product, and Development teams to ensure high quality and automation across the entire SDLC.

Requirements

Associate Degree or higher in a technical discipline
5+ years’ experience testing mobile and web applications, including API and DB
2+ years’ experience working with AppDynamics
2+ years’ experience creating test cases for applications
Strong understanding working with and configuring performance related tools such as DynaTrace, AppD, 1000Eyes, etc.
Strong verbal and written communication ability. Able to explain complex technical issues to both technical and non-technical audiences
Experience working with geographically diverse teams
Able to use independent judgment to plan, prioritize and organize a diversified workload
Possesses strong analytical skills and solid problem-solving skills

Responsibilities

Establishing KPI’s with the BUs as to what metrics should be measured as part of app performance and efficacy
As part of the software development cycle, baseline performance of applications in lower environments
Establish upper and lower thresholds based on the baselined performance in lower environments, to be used as tollgate criteria for release
Establish the reporting and review cadence of performance KPIs as part of the Release and Change Management approval process
Create research spikes for software development teams when application features that are trending in the wrong direction
Assist in troubleshooting application layer specific issues
Determine the synthetics needed in both lowers and production to measure customer experience. This spans beyond basic performance KPIs, and ensures things like CTAs, customer journeys, personalized content, marketing content is accurate and working.
Establish the tolerances for triggering software related alerts
Develop dashboards, reporting, and reviews with BUs of application KPIs

Benefits

Medical, Dental, Vision, and Life Insurance
Paid Sick Leave, 3 weeks’ Vacation, and Holidays (about 11 a year)
HSA or FSA account and other voluntary benefits
401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan
Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading

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