Application Operations Manager

Lcg-posted 8 months ago
$150,500 - $182,400/Yr
Senior
Administrative and Support Services
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The Application Operations Manager will play a key role in managing the day-to-day operations and technical support for the UI Modernization efforts and future initiatives for the client. This individual will be responsible for overseeing the Operations and Maintenance (O&M) support, assisting with state IT implementation, application development, architectural engineering support, and managing the technical team to ensure high-level service delivery across both on-premise, cloud, and hybrid infrastructures. The ideal candidate will possess strong leadership abilities, with experience in coordinating cross-functional teams, technical management, and troubleshooting, ensuring that all technical systems and services are efficiently maintained and meet organizational objectives.

  • Oversee and manage the day-to-day operations and maintenance of UI modernization efforts, ensuring systems are operational, secure, and meeting performance standards.
  • Provide leadership for a team of technical experts to support ongoing and future modernization projects.
  • Oversee configuration management processes, ensuring the proper deployment, change management, and release management procedures are followed.
  • Manage the application lifecycle, providing application support, troubleshooting issues, performing root cause analysis, and ensuring prompt resolution.
  • Coordinate and monitor system operations to ensure efficiency and reliability.
  • Lead the management and troubleshooting of database servers, including backup, recovery, performance monitoring, capacity planning, patching, and upgrading.
  • Resolve data exchange issues, ensuring seamless communication between systems.
  • Manage data transfer processes, including pushing and pulling data across platforms.
  • Oversee ETL (Extract, Transform, Load) processes for effective data management and analysis.
  • Ensure that database environments are secure, maintainable, and aligned with security standards.
  • Oversee the technical support and development of applications, ensuring that systems are designed, updated, and maintained.
  • Lead integrated product teams (IPTs), ensuring coordination among contractors, federal staff, and other team members to meet project objectives.
  • Participate in SCRUM teams, including retrospectives and evaluations of team performance during designated sprints.
  • Engage in the training, development, and mentoring of team members to support both day-to-day operations and continuous improvement initiatives.
  • Assist in the provision of IT resources to support state UI IT implementation teams, ensuring smooth deployment of technology systems at the state level.
  • Integrate different systems to enhance interoperability and performance.
  • Provide expertise in software engineering, architecture design, platform support, and data analysis/reporting for state UI systems.
  • Collaborate with state leaders to resolve IT issues and propose solutions to enhance state systems.
  • Oversee the preparation of statistical reports, performance analysis, and executive presentations related to the success and challenges of the UI modernization efforts.
  • Work with stakeholders to identify discrepancies, deficiencies, and operational issues and ensure timely corrective actions are taken.
  • Monitor and improve all technical support processes to ensure optimal performance and responsiveness.
  • Develop and manage project plans, including deployment plans for new system features and enhancements.
  • Provide expertise in project scheduling, risk management, resource management, and overall project coordination to ensure timely delivery of all initiatives.
  • Coordinate the rollout of new system features and support cross-functional collaboration.
  • Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (Master's preferred).
  • 7+ years of experience in technical support management, operations management, or IT project management, preferably in a government or large-scale corporate environment.
  • Preferred Certifications such as PMP, ITIL, or similar project management or IT service management credentials.
  • Experience with data analysis, reporting, and statistical analysis to assess system performance and propose improvements.
  • Proven track record in managing application testing, software deployments, and system upgrades.
  • Expertise in system architecture design, development, and supporting large-scale IT projects.
  • Strong understanding of UI modernization processes, configuration management, application development, and database management.
  • Proficiency in managing and leading technical teams in a fast-paced, highly dynamic environment.
  • Experience in troubleshooting complex technical issues and providing high-level support in cloud, hybrid, and on-premise infrastructures.
  • Familiarity with DOL's SDLC methodology, system security standards, and FISMA/NIST compliance requirements.
  • Experience with Agile/SCRUM methodologies and integrated product teams (IPTs).
  • Strong communication skills with the ability to engage with both technical and non-technical stakeholders.
  • Health insurance options (medical, dental, vision)
  • Life and disability insurance
  • Retirement plan contributions
  • Paid leave
  • Federal holidays
  • Professional development
  • Lifestyle benefits
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