Application Operations Manager

Lcg

301d • $150,500 - $182,400

About The Position

The Application Operations Manager will play a key role in managing the day-to-day operations and technical support for the UI Modernization efforts and future initiatives for the client. This individual will be responsible for overseeing the Operations and Maintenance (O&M) support, assisting with state IT implementation, application development, architectural engineering support, and managing the technical team to ensure high-level service delivery across both on-premise, cloud, and hybrid infrastructures. The ideal candidate will possess strong leadership abilities, with experience in coordinating cross-functional teams, technical management, and troubleshooting, ensuring that all technical systems and services are efficiently maintained and meet organizational objectives.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (Master's preferred).
• 7+ years of experience in technical support management, operations management, or IT project management, preferably in a government or large-scale corporate environment.
• Preferred Certifications such as PMP, ITIL, or similar project management or IT service management credentials.
• Experience with data analysis, reporting, and statistical analysis to assess system performance and propose improvements.
• Proven track record in managing application testing, software deployments, and system upgrades.
• Expertise in system architecture design, development, and supporting large-scale IT projects.
• Strong understanding of UI modernization processes, configuration management, application development, and database management.
• Proficiency in managing and leading technical teams in a fast-paced, highly dynamic environment.
• Experience in troubleshooting complex technical issues and providing high-level support in cloud, hybrid, and on-premise infrastructures.
• Familiarity with DOL's SDLC methodology, system security standards, and FISMA/NIST compliance requirements.
• Experience with Agile/SCRUM methodologies and integrated product teams (IPTs).
• Strong communication skills with the ability to engage with both technical and non-technical stakeholders.

Responsibilities

• Oversee and manage the day-to-day operations and maintenance of UI modernization efforts, ensuring systems are operational, secure, and meeting performance standards.
• Provide leadership for a team of technical experts to support ongoing and future modernization projects.
• Oversee configuration management processes, ensuring the proper deployment, change management, and release management procedures are followed.
• Manage the application lifecycle, providing application support, troubleshooting issues, performing root cause analysis, and ensuring prompt resolution.
• Coordinate and monitor system operations to ensure efficiency and reliability.
• Lead the management and troubleshooting of database servers, including backup, recovery, performance monitoring, capacity planning, patching, and upgrading.
• Resolve data exchange issues, ensuring seamless communication between systems.
• Manage data transfer processes, including pushing and pulling data across platforms.
• Oversee ETL (Extract, Transform, Load) processes for effective data management and analysis.
• Ensure that database environments are secure, maintainable, and aligned with security standards.
• Oversee the technical support and development of applications, ensuring that systems are designed, updated, and maintained.
• Lead integrated product teams (IPTs), ensuring coordination among contractors, federal staff, and other team members to meet project objectives.
• Participate in SCRUM teams, including retrospectives and evaluations of team performance during designated sprints.
• Engage in the training, development, and mentoring of team members to support both day-to-day operations and continuous improvement initiatives.
• Assist in the provision of IT resources to support state UI IT implementation teams, ensuring smooth deployment of technology systems at the state level.
• Integrate different systems to enhance interoperability and performance.
• Provide expertise in software engineering, architecture design, platform support, and data analysis/reporting for state UI systems.
• Collaborate with state leaders to resolve IT issues and propose solutions to enhance state systems.
• Oversee the preparation of statistical reports, performance analysis, and executive presentations related to the success and challenges of the UI modernization efforts.
• Work with stakeholders to identify discrepancies, deficiencies, and operational issues and ensure timely corrective actions are taken.
• Monitor and improve all technical support processes to ensure optimal performance and responsiveness.
• Develop and manage project plans, including deployment plans for new system features and enhancements.
• Provide expertise in project scheduling, risk management, resource management, and overall project coordination to ensure timely delivery of all initiatives.
• Coordinate the rollout of new system features and support cross-functional collaboration.

Benefits

• Health insurance options (medical, dental, vision)
• Life and disability insurance
• Retirement plan contributions
• Paid leave
• Federal holidays
• Professional development
• Lifestyle benefits

What This Job Offers

• Career Level: Senior
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree