Application Operations Engineer (Kafka/Chronos)

Fiserv•Berkeley Heights, NJ

1d•$90,000 - $144,000•Onsite

About The Position

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Application Operations Engineer (Kafka/Chronos) About your role: You will be a technology professional, adding value to a wide range of Software Development Lifecycle stages. You will work on production support activities including incidents, change management, problem management, and certification support for multiple clients, along with monthly patching for production environments. Your responsibilities will also include supporting and maintaining Kafka-based data pipelines and Chronos job scheduling workflows to ensure reliable and timely processing across production systems. You will create production run books, maintain change registers, perform impact analysis on production issues, and ensure stability of platforms leveraging Kafka and Chronos. What you'll do: Participate in core production management functions including incident, change, and problem management—working closely with cross‑functional teams for metrics-based tracking, planning, risk mitigation, and certification support for top-tier clients. Support Kafka clusters, topics, consumer groups, and message flows to ensure high availability and consistent data processing across production systems. Oversee and troubleshoot Chronos job scheduling workflows, ensuring SLA adherence, timely batch execution, and automated recovery handling for failed tasks. Implement plan reviews and submit changes that improve platform resiliency, change hygiene, and operational success, particularly for Kafka and Chronos‑driven workloads. Collaborate with production assurance teams to maintain production run books, change registers, automations, improvements, and conduct detailed impact/root-cause analysis for issues involving data streaming or scheduling components. Provide production support for innovative, high‑quality, large-scale financial solutions, working alongside industry-leading engineering and operations talent. Perform proactive monitoring across your environment using tools like Splunk, Dynatrace, Grafana, Moogsoft—including alerts and dashboards to track Kafka lag, consumer health, broker performance, and Chronos job status.

Requirements

5+ years of experience working in an enterprise IT environment.
4+ years of experience in Unix and Windows, scheduling tools.
4+ years of experience with monitoring tools like Splunk, Dynatrace, Grafana and Moog Soft.
4+ years of experience with incidents, change and problem management and ticketing tools like Service Now, Remedy, CA Service Desk.
3+ years of experience in Kafka, and Chronos.
3+ years of experience in production management, application/platform monitoring, on call schedule.
Bachelor's degree in a related field or an equivalent combination of education, military, and work experience.

Nice To Haves

Knowledge of ITIL frameworks and best practices.
Experience with automation and scripting languages.
Good analytical and troubleshooting skills.
Experience with ARO, PCF, AWS, Azure, Google Cloud
Experience using versioning control tools like MS Visual Source Safe (VSS), Git, and Bitbucket.

Responsibilities

Participate in core production management functions including incident, change, and problem management—working closely with cross‑functional teams for metrics-based tracking, planning, risk mitigation, and certification support for top-tier clients.
Support Kafka clusters, topics, consumer groups, and message flows to ensure high availability and consistent data processing across production systems.
Oversee and troubleshoot Chronos job scheduling workflows, ensuring SLA adherence, timely batch execution, and automated recovery handling for failed tasks.
Implement plan reviews and submit changes that improve platform resiliency, change hygiene, and operational success, particularly for Kafka and Chronos‑driven workloads.
Collaborate with production assurance teams to maintain production run books, change registers, automations, improvements, and conduct detailed impact/root-cause analysis for issues involving data streaming or scheduling components.
Provide production support for innovative, high‑quality, large-scale financial solutions, working alongside industry-leading engineering and operations talent.
Perform proactive monitoring across your environment using tools like Splunk, Dynatrace, Grafana, Moogsoft—including alerts and dashboards to track Kafka lag, consumer health, broker performance, and Chronos job status.

Benefits

Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental, caregiver, and military leave.