Application Manager - Document Management (Immediate Opening)

IDEA Public Schools • Weslaco, TX

1d • Remote

About The Position

Application Manager Mission: The Application Manager is responsible for the secure, stable, and efficient operation of the organization’s system s , with a primary focus on implementation and configuration, application upgrades, system security, and technical support. This role ensures the system environment meets business needs while maintaining security, compliance, performance, and user satisfaction. Supervisory Responsibilities: None Location: This is a full-time remote position based in Texas, with preference given to candidates who live in Austin, El Paso, Houston, Permian Basin (Midland/Odessa), Rio Grande Valley, San Antonio, and Tarrant County (Fort Worth), or who are willing to relocate. Travel Expectations: 2-4 times per year What You’ll Do – Accountabilities Essential Duties: Manage security roles, permissions, and access controls. Implements and configures the system in alignment with strategic goals. Plan, coordinate, and execute system upgrades, patches, and feature releases. Supports technical support operations, including incident resolution and service requests. Maintains disaster recovery and service outage response plans. Maintain technical documentation for configurations, upgrades, and support procedures. Conduct regular audits and reviews of system access and configurations. Additional Duties and Responsibilities: Ensure compliance with internal policies and external regulations. Collaborate with functional teams to test and validate new functionality. Maintain upgrade documentation and change logs. Monitor system performance, uptime, and error logs. Maintain SLAs and drive continuous improvement in support processes. Coordinate with infrastructure teams to ensure failover readiness and data backup integrity. Knowledge and Skills – Competencies Make Strategic Decisions: This team member makes informed decisions by gathering reliable information, asking clarifying questions, and evaluating multiple options. They thoughtfully align their choices with team objectives, current responsibilities, and the broader mission of the organization. Manage Work and Teams: This team member sets clear, measurable goals and regularly reflects on progress, adjusting actions as needed. They prioritize work aligned with their goals using a task management system and consistently meet deadlines through effective time management. Grow Self and Others: This team member demonstrates self-awareness by actively seeking and thoughtfully responding to feedback with curiosity and a growth mindset. They identify development areas, implement feedback when appropriate, and pursue opportunities to build their knowledge and skills. Build a Culture of Trust : This team member proactively builds strong personal and professional relationships with individual stakeholders and regularly seeks feedback to improve their work experience. They create a supportive environment where others feel safe to take risks and learn from mistakes without fear of retribution. Communicate Deliberately: This team member communicates thoughtfully by anticipating potential misunderstandings and providing necessary context to ensure clarity. They leverage structured communication channels to address challenges, ask meaningful questions, and guide conversations toward solutions, while actively listening to the concerns of others.

Requirements

• Bachelor's degree in information systems or a related field.
• 3+ years of experience administering enterprise applications.
• 3+ years of experience with enterprise system configuration and support
• 3+ years of experience managing roles and security for enterprise applications
• 3+ years of experience providing technical support for enterprise applications.
• System security
• Customer Service
• Technical/Professional Knowledge and Skills
• Customer/Client Focus

Responsibilities

• Manage security roles, permissions, and access controls.
• Implements and configures the system in alignment with strategic goals.
• Plan, coordinate, and execute system upgrades, patches, and feature releases.
• Supports technical support operations, including incident resolution and service requests.
• Maintains disaster recovery and service outage response plans.
• Maintain technical documentation for configurations, upgrades, and support procedures.
• Conduct regular audits and reviews of system access and configurations.
• Ensure compliance with internal policies and external regulations.
• Collaborate with functional teams to test and validate new functionality.
• Maintain upgrade documentation and change logs.
• Monitor system performance, uptime, and error logs.
• Maintain SLAs and drive continuous improvement in support processes.
• Coordinate with infrastructure teams to ensure failover readiness and data backup integrity.

Benefits

• medical, dental, and vision plans
• disability
• life insurance
• parenting benefits
• flexible spending account options
• generous vacation time
• referral bonuses
• professional development
• a 403(b) plan
• relocation stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Manager