Application Help Desk Support Specialist
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About The Position
We are seeking a proactive and skilled Application Help Desk Support Specialist to support and evolve our IT services beyond basic help desk operations. This individual will play a key role in ensuring high-quality service delivery by handling escalated support issues, contributing to continuous improvement efforts, and supporting ITSM processes like incident, problem, and change management. This role is ideal for those ready to go beyond ticket resolution - employees who want to improve how services are delivered and make a meaningful impact on team performance and user experience. Selected candidates will possess exceptional skills and professionalism in IT service management and will serve as an ambassador of LLNL to our partners across the Nuclear Security Enterprise. This position will support both our Strategic Deterrence program and the PRIDE Program. This position is in the EAS Division in the Computing Directorate. This position offers a hybrid schedule, blending in-person and virtual presence. You will have the flexibility to work from home one or more days per week.
