Application Engineer (47680)

Motion & Control Enterprises • Zeeland Charter Township, MI

4d

About The Position

Application Engineers work with customers to ensure a smooth sales process and maintain and grow existing business. Application Engineers must possess excellent customer service skills and ensure that orders are entered accurately, in a timely manner, and achieve proper margin.

Requirements

• Experience or background in technical studies
• Pump application experience a must
• Commitment to providing exceptional customer service
• Excellent written and verbal communication and presentation skills
• Strong time management skills
• Persuasive and goal oriented
• Possesses an energetic, outgoing, and friendly demeanor
• Able to multitask, prioritize, and manage time effectively
• Computer skills required: ERP, CRM, Inventory Software, Microsoft Office Suite, and Auto CAD Lite or equivalent
• Ability to travel overnight within the state of Michigan and or potentially nationwide

Responsibilities

• Create and follow up on quotes.
• Accurately process customer transactions such as orders, quotes, or returns.
• Grow existing accounts via upselling.
• Place and expedite purchase orders with vendors.
• Determine customer requirements and expectations; recommend specific products and solutions.
• Service customers by proactively keeping them informed of their quote/order status and delays, responding quickly to customer outreach, answering customers questions, troubleshooting, and resolving issues, etc.
• Recommend alternative products based on cost, availability, or specifications.
• Identify trends in customer satisfaction or dissatisfaction and communicates effectively and efficiently to address issues.
• Identify accounts which are declining in sales and proactively work with the Distribution Sales Manager to reach out to accounts to ask for additional orders.
• Present price, credit, and terms in accordance with standard procedures and customer profiles
• Provide accurate information regarding availability of in-stock items.
• Educate customers about terminology, features, and benefits of products to improve product-related sales and customer satisfaction.
• Sizing and selection
• Application consultation
• Forecasting of inventory purchases
• Vendor Managed Inventory reviews
• Partnership with Distribution Sales Manager to ensure long term account planning activities.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed