Application Engineer

Paperless Parts•Boston, MA

6d•$100,000 - $130,000

About The Position

Paperless Parts is a SaaS startup helping manufacturers quote faster and win more work. From rockets to medical devices, we power the parts that move the world forward. This position requires activities that are subject to US Export Control Laws and require US Citizenship or Green Card Holder. The Opportunity: Customer Success is at the center of everything we do at Paperless Parts, and it all starts with our Implementation Team. This is a full-time position reporting to the Manager of Technical Services, in Boston, MA. Our customers rely on various software systems to manage their manufacturing operations. As a services engineer focused on integrations, you will customize Paperless Parts integrations to a wide range of Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), and other systems. Each integration presents unique challenges, and you’ll discover each customer’s needs with your excellent written and verbal communication skills and by utilizing your broad technical background. Who you are: As a team member dedicated completely to supporting and developing our integrations, your mission is to do what it takes to successfully build custom solutions for American manufacturers to connect Paperless Parts with their critical software systems, automate tedious manual processes, and meet their data reporting needs. You’ll become an expert in the Paperless Parts platform and work closely with manufacturers to write integrations that are key to our customer’s Paperless Parts solution. . You’ll organize and run meetings to gather customer requirements, lead user acceptance testing, and support our live customers. You’ll recognize the common needs of our customer base, and contribute to our toolkit of standard integrations as well as develop custom solutions. As we grow, you will contribute to recruiting, leading, and mentoring our services engineering team. Responsibilities of Services Engineer: Design & Develop custom integrations to support Customer’s desire to integrate their technical infrastructure Develop custom enhancements to existing integrations Learn the Paperless Parts platform, including how to customize the pricing engine with P3L (Paperless Parts Pricing Language). Lead the implementation of an off-the-shelf integration Provide tier 2 support for existing integrations to ensure limited disruption to Customer’s day to day Participate in sales and onboarding calls as the technical expert Balance multiple projects, including getting comfortable meeting with customers and knowing how to effectively bring in help from the rest of the team Contribute to the design and development of our APIs and SDKs to make future projects more efficient Travel to one or more customer sites to better understand how manufacturing shops operate As part of the Paperless Parts team, further, the company-wide DEI & social impact initiates

Requirements

Excellent written and verbal communication skills
Understanding of Windows-based business IT environments
Strong coding skills in at least one language
Fluency in Python, SQL, and using REST APIs.
Experience writing or configuring software integrations.
Willingness to travel when necessary to customer facilities (0-25% of the time)
Relevant work, education, or hands-on development experience
Customer facing experience or ability
Strong analytical and critical problem-solving skills
Ability to translate business requirements to product solutions
Fast learner, ability to adapt to new processes and technologies, and evolving environments
Excellent written and verbal communication skills

Responsibilities

Design & Develop custom integrations to support Customer’s desire to integrate their technical infrastructure
Develop custom enhancements to existing integrations
Learn the Paperless Parts platform, including how to customize the pricing engine with P3L (Paperless Parts Pricing Language).
Lead the implementation of an off-the-shelf integration
Provide tier 2 support for existing integrations to ensure limited disruption to Customer’s day to day
Participate in sales and onboarding calls as the technical expert
Balance multiple projects, including getting comfortable meeting with customers and knowing how to effectively bring in help from the rest of the team
Contribute to the design and development of our APIs and SDKs to make future projects more efficient
Travel to one or more customer sites to better understand how manufacturing shops operate
As part of the Paperless Parts team, further, the company-wide DEI & social impact initiates