Application Engineer

Mueller Water Products•Chattanooga, TN

About The Position

As the Application Engineer you will become an integral part of the Sales support team by researching historical sales and prepare quotations for replacement valves and parts to service existing valves. Day to day activities include tracking projects from internet-based software, downloading plans and specs, performing the “take-off” to determine product scope and requirements, interpreting plans and specs to determine bill of materials. You will work with manufacturers’ representatives or directly with contractors or engineers for recommendations, modifications, or improvements to specifications. You will develop the desired bid price after analysis of plans and specs, availability, costs, and acceptability. Additional responsibilities include formulating an accurate proposal of the company’s offering, sending proposals to appropriate parties involved and follow up after the bid for feedback. You will review new purchase orders/contracts, provide details for order entry and be responsible for working with project management to fulfill contractual requirements including timely drawing submittal requirements and technical support. This position reports to the Inside Sales Manager - Application Engineering.

Requirements

Skills include strong organization skills, time management, can quickly learn and apply knowledge, customer focused, timely decision making, self-motivated, team player and ability to multitask.
Bachelor’s Degree, preferably in engineering, technology, business, or sales-related discipline.
Must have a strong technical background, including reading drawings, equipment specifications, and bill of materials.
Proven ability to initiate and maintain strong working relationships with internal and external customers.
Excellent interpersonal and communication skills as well as the ability to handle multiple tasks and priorities.
Proficient with Microsoft Office and Adobe.
Must have good technical aptitude & be able to read and interpret drawings.
Must have good time management.
Attention to detail, good organizational skills, and accuracy is a must have; ability to analyze information, good problem-solving skills, and ability to work effectively in a team environment.

Nice To Haves

Two or more years inside sales or customer service experience
Intermediate computer experience with ability to quickly learn and navigate new computer programs.
Experience in mainframe programs that include inventory control - such as AS400/JD Edwards (JDE, E1).
Experience with phone-based customer service support systems.

Responsibilities

Prepare accurate and complete product quotations & proposals.
Read product specifications.
Check to ensure that proposals are accurate, complete, and definitive.
Ensure that the proposals are provided to the proper parties on a timely and accurate basis to satisfy bid deadlines.
Meet the intent of the customer's specifications by applying the Company's products to their best advantage, while at the same time protecting the Company's interest.
Provide support needed to resolve customer complaints and issues including all paperwork and follow up until process is complete.
Support and act as liaison between outside sales representatives/customers and various manufacturing locations.
Work closely with Planners and Manufacturing Department Heads to provide current information on expedite requests and lead times.
Engage in opportunistic and add-on sales activities, including developing custom designs of the aforementioned equipment to coincide with regional market needs.
Carry out additional job responsibilities and duties as required.