Application Engineer

Fragomen • Pittsburgh, PA

22h

About The Position

The Application Engineer I is a member of the Platform Services team. In this role, you’ll help support and deliver applications used across the organization. You will work closely with project managers, vendors, and other technical teams while learning how applications are designed, deployed, and maintained in both on-premises and cloud environments. This position is ideal for a quick learner who is looking to grow their skills with Microsoft 365 technologies, virtualization concepts, and modern application management.

Requirements

• Exposure to application support, IT systems, or related environments; several years of support experience with some proven examples of diving into engineering skillsets.
• Exposure to Microsoft 365 technologies such as SharePoint Online and Power Platform.
• Willingness to learn about cloud migrations and hybrid environments.
• Ability to manage tasks, stay organized, and work in a fast-paced environment with guidance.
• Strong communication skills and comfort working with both technical and non-technical colleagues.
• Good understanding of operating systems, servers, databases, and networking concepts.
• Bachelor’s degree in Computer Science, Information Systems, or related field; or equivalent practical experience.

Responsibilities

• Work with business units to understand how they use existing applications and capture basic requirements.
• Support the deployment of new cloud and SaaS applications within Microsoft 365 and other vendor platforms.
• Assist with configuring single sign-on (SSO) and document setup steps and support procedures.
• Help maintain and update software across datacenter and cloud environments, using tools like Intune or SCCM.
• Coordinate with software vendors to support application needs and resolve issues.
• Participate in discussions about improving performance, scalability, and reliability of applications.
• Contribute to team tasks related to application deployment, desktop/virtual desktop engineering, and mobile device management.
• Create operational and support documentation.
• Troubleshoot application-related issues and work with senior engineers to resolve complex problems.
• Learn and apply basic Active Directory or Entra ID concepts, including Conditional Access policies.

Benefits

• Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.
• At Fragomen, we do meaningful and impactful work for our clients and put a focus on our Responsible Business Practices: #LifeAtFragomen: We drive innovation and change. We respect colleagues, embrace diversity, and empower others.
• #FragomenForward: At Fragomen, pursuing an equal, diverse, and inclusive workforce goes beyond a policy. It’s part of our DNA—and always has been. Year after year, we are recognized as leaders in diversity in our industry.
• Giving Back. We have a deep history of giving back to the communities where we live and work—and we continue that mission today. Serving the less fortunate by providing advice and community support where it is most needed allows us to help immigrants secure a better future for themselves and their families.
• Corporate Social Responsibility. We believe there is more to success in business than generating profit—we want to do well by doing good. We are committed to considering the impact that our business decisions have on our people, our planet, the communities in which we work and our clients.
• Sustainability. Fragomen is focused on sustainability in our business operations and practices—and we know there is much work to be done, with countless opportunities available to minimize our impact on the environment
• Well-being. We are committed to implementing firmwide initiatives that support the health and wellness of our people, including programs to address work-life balance and benefits that cover a wide range of well-being needs of all employees.
• Our #FragomenWorks program provides the ability to be successful at home or in the office, via Hybrid & Remote work arrangements.
• Our Feedback Works process includes three managerial check-ins per year to help you progress in your career.
• Unique learning programs like: Fragomen Academy, Leadership Academy, Practical Management Academy, and Regional Development Conferences.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level