Application Engineer (Pre-Sales and Technical Support)

VusionGroup SA • Chicago, IL

88d • $90,000 - $120,000

About The Position

As an Application Engineer in the North American team based in the US, you will strive for our positive impact on the Americas’ Industrial market. You will engage with partners and their customers to understand their business objectives and technical requirements, provide expert guidance on how our products and services can address specific market challenges, and conduct presentations and demonstrations to showcase proposed solutions. You will also train partners in becoming technology experts, translate business requirements into technical terms, and lead the team in designing, building, and managing technology solutions. Additionally, you will manage partner & client communications, track and document every part of the customer's implementation, and support partners and their clients technically on both hardware and software solutions.

Requirements

• A minimum of 2+ years’ experience in a customer-facing role, preferably as an Application Engineer or similar Technical Pre-Sales role.
• Strong understanding of SaaS solutions.
• Customer-centric mindset.
• Strong critical thinking skills and adaptability to evolving technical landscapes.
• Technical acumen to understand and explain technical concepts to both technical and non-technical audiences.
• Project management skills to manage deadlines and deliver tasks/projects on time.
• Excellent verbal and written communication skills.

Nice To Haves

• Supply Chain experience.
• BA/BS in related field: Business, Marketing, Data Analytics, Computer Science or other STEM, Information Technology, Software Engineering.
• Spanish / French / German language skills.

Responsibilities

• Engage with partners and their customers to understand their business objectives and technical requirements.
• Provide expert guidance on how our products and services can address specific market challenges.
• Conduct presentations and demonstrations to showcase proposed solutions.
• Train partners in becoming technology experts.
• Translate business requirements into technical terms and lead the team in designing, building, and managing technology solutions.
• Build, lead, and federate teams around pre-sales and pilot projects.
• Assist partners and end-users in customizing solutions to their needs and integrating their data into our Cloud.
• Train and support our partners and their customers during the solution lifecycle.
• Manage partner & client communications as per the assigned responsibility in the project.
• Track and document every part of the customer's implementation and utilization of the solution.
• Support partners and their clients technically on both hardware and software solutions.
• Conduct problem analysis, reproduction of errors, and coordination with the development team.

Benefits

• Generous paid time off (PTO): 35 days PTO.
• Health & Wellness: Eligibility benefits plus retirement savings plans.
• Medical, dental, and vision insurance.
• Life and disability coverage.
• 401(k) with employer match.
• Paid time off and parental leave.
• Commuting benefits: up to $100/month per employee for commuting expenses.
• Time off to volunteer and give back to your community.
• Career Growth: E-learning opportunities and workshops, and global mobility potential.
• Philanthropy: Company matches employee donations up to $500 per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees