Application Engineer III

Amphenol•Liberty Lake, WA

7h•$85,000 - $100,000

About The Position

Applications Engineer III position is for people that have a passion for supporting customers and a broad technical background. A background in telecommunications, Data Centers, networking, DC power and how the physical layer supports these businesses is a must. This position will have broad authority to support customers on post-sales support and mentor junior staff in the application engineering department

Requirements

Bachelor’s degree in engineering or related technical field, or the equivalent of 8 years plus directly related work experience.
Ability to understand more advanced engineering concepts specific to ANS applications.
Excellent written and verbal communication, organizational, and problem-solving skills.
Proficient in the use of word processing, spreadsheets, presentation, databases, and E-mail software, preferably with Microsoft Office products.

Nice To Haves

SolidWorks is the 3D modeling system we use and experience is a plus.

Responsibilities

Ability to understand engineering concepts and theories and how they relate to our products
Develop solutions to problems with limited information from customers and present those solutions
Subject matter expert for physical layer infrastructure and how ANS is able to provide solutions
Works to train and expand the knowledge base within the department and the company as a whole
Mentor other engineers and supervise more difficult customer problems
Interfaces with customers when difficulties on installation or operation of a ANS product is found
Ensures all customer interactions finalize in resolution
Works with quality, planning and other internal customers to make sure our external customers are satisfied
Assists in evaluating functional characteristics of new and existing products
Assists in evaluation of technical documentation for new products
Provides input to product management on requested features or potential opportunities for development of new products
Works with customers to provide custom layout drawings and BOM’s for configured ANS products
Works to develop training programs for internal and external customers
Develops Visio models from existing ANS products
Provides on-site support as needed for troubleshooting or installation of new products
Have a passion for learning and for being even more valuable each and every year.
Develop solutions to problems of moderate to advanced complexity.
Follows up with customers to ensure that problems are resolved.
Contributes to the establishment of goals and receives assignments for those goals.
Interacts with people to build productive working relationships.
Participates in team projects.
Able to own and lead projects to technical completion.
Participates and may even lead technical and organizational processes, practices, and methods.
Regular and predictable attendance is required.
Visio experience is required to create configured drawings.