Application Engineer II

Greenheck Group

90d • $92,389 - $114,128 • Remote

About The Position

As an Application Engineer II you will provide advanced technical application support, quotes special product designs, provides input on product roadmap and develops application training programs for internal and external customers in our industry. This position will be expected to build rapport and relationships across rep network and sales channel.

Requirements

• 3-5 years of relevant work experience in engineering required.
• 2 Year / Associate Degree in engineering or equivalent years of job experience required.
• 4 Year / bachelor's degree preferred.
• Must be able to travel 15% of time.

Responsibilities

• Provide assistance to product support team on moderately complex technical support via phone and e-mail for both internal and external salespeople in the areas of product selection and application.
• Develop and communicate solutions for unique applications including design and special pricing.
• Gather information and provide resolution to complex field problems.
• Maintain working knowledge of industry codes and standards to determine product needs and requirements.
• Responsible for highlighting and communicating key selling points of our current products for delivery to our sales teams and customers.
• Work with internal and external parties to ensure sold projects are completed - including but not limited to managing & communicating lead times, shipping & logistics support and services coordination.
• Be the liaison between field & factory technical support to ensure any field issues are communicated and solved efficiently.
• Work with engineers, Account Managers and other internal teams to provide the best KVS solution for individual and national projects utilizing our proprietary software.
• Identify opportunities for process improvement and work to implement where applicable.
• Maintain familiarity with competitor's products and identify opportunities.
• Develop, organize and present trainings to internal and external customers both onsite and offsite.
• Participate in offsite events including planning, set-up, and customer interactions.
• May provide mentoring, training, indirect supervision of other team members, or may have direct reports.
• Build rapport and relationships across rep network and sales channel.
• May manage moderately complex team projects including determining timelines.
• Document service calls to record data on product questions and field issues.

Benefits

• Competitive total compensation.
• Comprehensive benefits package.
• Base salary with opportunity for additional variable compensation based on performance metrics.
• Health & Family Support.
• Financial Security.
• Learning & Development.
• Rewards & Recognition.
• Wellbeing & Mental Health.
• Work-Life Balance.
• Fun Perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree